Program Services Evaluator 2

Under the general supervision of the Service Referral Supervisor, the Program Service Evaluator 2 reviews and processes service approvals for children and adults submitted by DCS field staff for programs and services such as Arizona Families First (AFF), Clinically Supervised Parenting Time (CSPT), parenting time, Family Connections (FC), Nurturing Parenting Program (NPP), Substance Exposed Newborn Safe Environment (SENSE), psychological and counseling services, Kinship Support Services (KSS), Foster Adoption Support (FAS), and group home courtesy supervision requests. This position collaborates with service providers, the Payment Processing Unit, field staff, and community partners to ensure accurate matching, documentation, and timely closure of service approvals in Guardian, and verifies the completeness and accuracy of all related records.

• Reviews and processes service approval requests for children/adults involved with DCS for the following services: AFF, CSPT, parenting time, FC, NPP, SENSE, psychological or counseling requests, KSS, FAS, and group home courtesy supervision requests. Ensures service approvals are assigned utilizing the service referral guides. Processes extensions to prevent lapses in services for families and review to ensure families are assigned to the same agency for continuity of care.
  
• Provides assistance either in person (travels when needed), by phone or email, to field staff, supervisors or service providers to ensure service approvals are accurately completed and routed to the appropriate service provider and county of need. Provides guidance, training, and problem solving support to field staff, supervisors, and service providers.
  
• Monitors and maintains the Referral Unit Mailbox to ensure email questions/issues for service approvals are placed in the corresponding folders for review and follow-up.
  
• Maintains, enters, updates and tracks assignments and service approvals, to ensure timely processing and follow up and gathering of data as requested by the supervisor, section program project specialist, and/or program administrator. Ensures the multiple logs and provider availability for all services processed by the referral unit are updated.
  
• Assists the payment processing unit with adding or correcting service approvals to resolve billing/payment issues.
  
• Initiates weekly email communications with service providers to obtain service availability, requests additional openings when waitlists are present, and conducts follow-up communication when availability responses are not received.
  
• Other duties as assigned as related to the position.

Knowledge of:

• Federal and state laws, and statutes governing contractual agreements
  
• Federal and state funding rules and regulations
  
• Community resources available to meet needs of program clientele
  
• Contemporary service programs and delivery systems in public agencies
  
• Microsoft Office (Word, Excel, PowerPoint) - Guardian
  
• Business processes as it relates to Services and Payments

Skills in:

• Eliciting and gathering information
  
• Conflict resolution techniques
  
• De-escalating situations
  
• Managing own time and arranging work
  
• Verbal and written communication
  
• Establishing and maintaining interpersonal relationships
  
• Performing general clerical functions such as, reception, filing, mailing, data entry
  
• Providing excellent customer service

Ability to:

• Work independently and collectively with colleagues and team members
  
• Learn, interpret, and apply policies and procedures established for the work system
  
• Contribute to discussions and offer ideas and solutions
  
• Multi-task
  
• Prioritize and organize work
  
• Be detail oriented
  
• Sit for long periods of time
  
• Maintain professional boundaries
  
• Maintain a tracking system to ensure follow up and timely resolution of tasks
  
• Coordinate and organize work projects
  
• Accept responsibility for work product and outcomes

N/A

Must have a high school diploma or General Equivalency Diploma (G.E.D).

Must be able to secure and maintain clearance from DCS Central Registry. 

A valid Arizona driver’s license is required. and the use of a vehicle is an essential function of the job to conduct State business. The following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Top-ranked retirement and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3:42 hours bi-weekly
  
• Deferred compensation plan
  
• Wellness plans

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.