Provider Service Representative

ARMStrong Insurance Services is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. As the parent company, ARMStrong is proud to own and operate Brown & Joseph, Paragon, NEIS and SubroIQ, each a powerhouse in its own right, providing specialized expertise in debt management and financial services.  

Brown and Joseph is seeking a Provider Service Representative as we continue to grow our team! The Provider Service Representative plays a critical role in the health insurance overpayment recovery process.

• →Maintain and follow up on assigned provider accounts daily.  
• →Initiate and receive calls to/from healthcare providers to discuss overpayment balances.
• →Update account statuses, enter notes, and manage inquiries in the CollectOne system.
• →Prepare and send overpayment notifications and invoices via fax, email, or FedEx.
• →Respond to provider emails and voicemails throughout the day.
• →Handle verbal and written provider disputes or refund information requests.
• →Meet and exceed daily call and talk-time quotas (e.g., 85–100 calls and 170–220 minutes depending on the client).

• High school diploma or equivalent required; college coursework preferred.
• Strong verbal communication skills and phone presence.
• Attention to detail and proficiency in note-taking and database entry.
• Prior experience in medical billing, insurance, or collections is a plus.
• Basic understanding of healthcare and insurance overpayments preferred.
• Must maintain professional demeanor and confidentiality at all times.