Senior Carrier Account Representative

United States·ChicagoFull-timesenior

Customer SupportOtherCustomer Service RepresentativeAccount Representative

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Quick Summary

Overview

Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.

Technical Tools

Customer SupportOtherCustomer Service RepresentativeAccount Representative

Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.

Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.

Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs

Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.

Maintain outstanding service performance.

Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.

Seek opportunities for new and existing customers to utilize committed capacity.

Build strong internal relationships with the Business Development team.

Utilize industry knowledge to resolve issues efficiently and independently.

2+ years in a Carrier Sales or Brokering role is required

We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.

Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.

A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.

Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.

Our work culture is high energy! We need highly motivated individuals to help us reach our goals.

You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.

Invest in your future with our matching 401(k) program.

Build relationships and take part in learning opportunities through our Employee Resource Groups.

Enjoy office wide engagement activities, team events, happy hours and more!

Leave the suit and tie at home; our dress code is casual.

Work in the heart of downtown Chicago, IL!

Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.

Receive 100% paid parental leave when you become a new parent.

Get paid to work with your friends through our Referral Program!

Get relocation assistance! If you are not local to the area, we offer relocation packages.

Location & Eligibility

Where is the job

Chicago, United States

On-site at the office

Who can apply

Listed under

United States

About this job

Pay per year: $53,000–$60,000 a year; 47% above the $38,480 median for Customer Service Representative jobs on Jobera (2,445 salaries).
Who can apply: United States
Posted: 877 days ago
Employer: has 56 open jobs on Jobera in 2 countries.