Patient Access Specialist (Fixed-Term Contract)

Manage a high volume of inbound and outbound patient calls with professionalism, empathy, and courtesy.

Verify patient eligibility and insurance benefits using online tools or by contacting insurers directly.

Educate patients about their insurance coverage, estimated out-of-pocket costs, and available financial assistance programs.

Administer financial assistance programs.

Submit and manage prior authorization cases, ensuring timely follow-up and resolution.

Accurately document all patient interactions and follow-up activities within the billing system.

Obtain and manage all necessary documentation while collaborating with Revenue Cycle and Customer Success teams.

Build positive relationships with patients and internal stakeholders to resolve issues efficiently.

Support additional duties, special projects, or process improvement initiatives as needed.