Regional Property Manager

The Regional Property Manager delivers operational and financial performance across a defined portfolio of residential, commercial, and industrial/flex properties while building the operating standards that allow ArtHaus to absorb new business without service failure. This position owns ArtHaus commercial property management from day one and leads the operational onboarding of every property entering the platform. The role is accountable for occupancy, collections, expense control, service delivery, and regulatory compliance within the assigned portfolio, as well as incoming properties' readiness at the point of transition.

The initial portfolio includes approximately one commercial and industrial/flex properties, with additional residential and commercial properties assigned as the portfolio evolves. ArtHaus currently manages approximately 2,500 units across Oakland and Berkeley with a stated growth path to 3,500 to 4,000 units over the next 18 to 24 months through acquisitions, management transitions, and asset types beyond multifamily.

This is a hands-on operating role. The Regional Property Manager remains directly accountable for assigned portfolio performance while leading property transitions, staffing decisions, and cross-regional operating improvements. This position does not initially supervise the other Regional Property Managers. It provides functional leadership, coaching, and additional operating capacity across the Property Management team, and each regional leader remains accountable for their own portfolio and reports directly to the President.

• Assume full operating accountability for the assigned residential, commercial, and industrial/flex portfolio.
• Oversee occupancy, collections, operating expenses, maintenance coordination, resident and tenant experience, and regulatory compliance at every assigned property.
• Review property-level scorecards, financial results, operational reports, and exception items on a defined weekly and monthly cycle.
• Identify underperformance early and implement written corrective action plans with owners, deadlines, and measurable targets.
• Maintain regular property presence and direct working knowledge of asset condition, staffing needs, and tenant concerns.
• Serve as the final escalation point for unresolved resident and tenant matters within the assigned portfolio.
• Coordinate with Leasing and Marketing, Maintenance, Accounting, Compliance, Customer Experience, and Asset Management to ensure consistent execution.

• Take ownership of the ArtHaus commercial property management function from the start of employment.
• Establish and document consistent operating standards for commercial and industrial/flex properties rather than applying residential practice by default.
• Oversee commercial lease administration, tenant obligations, recoveries, CAM reconciliations, renewals, vendor coordination, and property-level service delivery.
• Maintain direct working relationships with commercial tenants and ensure timely resolution of operating issues.
• Coordinate with Accounting and Asset Management on commercial budgets, operating expenses, CAM reconciliations, and financial reporting.
• Build scalable procedures to support additional commercial and industrial properties as they are acquired.

• Lead the operational onboarding of newly acquired and newly managed properties.
• Participate in pre-takeover due diligence and identify operational, staffing, compliance, maintenance, and tenant-service risks.
• Develop a written takeover plan for each property with owners, deadlines, and readiness requirements.
• Confirm that property, lease, tenant, vendor, and operational data is complete and accurately transferred into Yardi and supporting systems.
• Coordinate system setup, workflows, reporting structures, permissions, and communication channels prior to the takeover date.
• Confirm that vendor contracts, utilities, access systems, emergency procedures, preventive maintenance programs, and required inspections are established and functional.
• Coordinate resident and tenant communication before, during, and after the transition.
• Establish and manage 30, 60, and 90-day stabilization plans for every new property.
• Conduct a post-transition review and maintain the ArtHaus takeover playbook.

• Prepare, review, and submit annual property budgets with site teams and Property Accounting, including commercial recovery assumptions.
• Analyze monthly financial statements, complete variance narratives, and identify the operational drivers affecting NOI.
• Control controllable operating expenses within the approved budget and approve purchasing within delegated authority.
• Monitor and act on delinquency, collections performance, and receivable aging across residential and commercial tenancies.
• Monitor market conditions and recommend rent, concession, and renewal strategy adjustments with Leasing and Asset Management.
• Identify and pursue ancillary and recoverable income opportunities that are currently uncaptured.

• Yardi Voyager experience, including reporting and system administration exposure.
• Experience managing a combination of multifamily, commercial, mixed-use, and industrial/flex assets.
• Experience building standardized takeover and stabilization playbooks.
• Familiarity with centralized leasing, maintenance, resident services, and shared services models.
• Experience supporting a rapidly growing or acquisition-oriented property management platform.
• CPM, RPA, or CAM certification.
• Bay Area market experience, including Oakland and Berkeley rent control ordinances.

• Full-time, exempt. In-person role based in Oakland with regular travel across the assigned portfolio.
• Standard schedule Monday through Friday, with availability as required to meet operating and transition demands.
• On-call availability for property emergencies within the assigned portfolio.
• Occasional evening or weekend work during takeovers, lease-up, and stabilization periods.
• Background check and driving record verification required.

This description is intended as a guide only.  The listed duties may be changed at the discretion of the incumbent’s supervisor. All other Job Requirements are noted in the Employee Handbook.

* Based on experience and portfolio scope

• Evaluate whether each assigned and incoming property has the correct staffing structure, capacity, and competencies for its unit count, asset type, and operating complexity.
• Define responsibilities for Property Managers, Assistant Property Managers, Resident Assistants, front desk personnel, and other site-level team members.
• Recruit, onboard, reassign, or transition property-level personnel as required, in partnership with HR and Shared Services.
• Ensure new employees receive onboarding, system access, training, and documented expectations before assuming full duties.
• Conduct regular one-on-ones and performance reviews with direct reports, setting written goals and accountability.
• Develop coverage plans for vacancies, absences, and periods of unusually high operating demand.
• Identify staffing gaps before they produce service failures and develop internal bench strength through cross-training and succession planning.

• Maintain operations within the scope of each management agreement and in compliance with federal, state, and local requirements, including Fair Housing, ADA, and Oakland and Berkeley rent control ordinances.
• Ensure required inspections, certifications, and safety programs are completed and documented at every assigned property.
• Partner with Compliance on eviction workflow, tenant dispute escalation, and legal documentation standards.
• Confirm adherence to ArtHaus SOPs for make-ready, move-in, work orders, security deposit accounting, and property visits.
• Identify operational, financial, and reputational risk and implement mitigation before exposure develops.

• Submit a weekly portfolio summary to the President covering key metrics, transition status, risks, and action items.
• Complete Monday Morning Report requirements for all assigned properties on the published schedule.
• Present monthly financial and operational performance with recommended actions.
• Maintain accurate, current data in Yardi so that reporting reflects actual property condition.
• Provide clear written reporting on transition progress, outstanding decisions, and resource needs.

Performance is measured against four reportable indicators. Each is produced from a named source report and reviewed on the stated frequency. All other performance standards in this description are role expectations and are addressed through coaching, documentation, and performance review rather than the incentive calculation.

95% or higher economic occupancy across the assigned portfolio

Weekly, scored monthly

Property Manager

Regional PM

Director of Leasing

President

Below 2% of monthly rent roll; commercial receivables current within 30 days

Weekly, scored monthly

Within 3% of approved annual budget at the portfolio level

Monthly

100% of readiness checklist items complete by the takeover date; 30, 60, and 90-day stabilization targets met

Per transition, scored quarterly

Property Manager

Regional PM

Property Accounting

President

Property Manager

Regional PM

Property Accounting

Asset Management

Regional Property Manager

Regional PM

Accounting, Asset Management

President

Property Accounting

Regional PM

Asset Management

President

Regional Property Manager

Regional PM

HR, Accounting, Maintenance, Compliance

President

Regional Property Manager

Regional PM

HR and Shared Services

President

Service Manager

Regional PM

Director of Maintenance

President

Property Manager

Regional PM

Compliance Manager

President

Property Manager

Regional PM

HR and Operations

President

• An experienced operator who can independently manage a complex, mixed-asset portfolio.
• A disciplined transition leader who anticipates what must be ready before management changes hands.
• A practical team builder who matches staffing decisions to the needs of each asset.
• A systems-oriented leader who creates repeatable processes without losing sight of property-level reality.
• A collaborative peer who coaches and coordinates other leaders without undermining their accountability.
• A direct communicator who reports concisely, escalates with a recommendation, and does not withhold bad news.
• Comfortable entering an imperfect situation, establishing order, and driving properties to stable performance.

The following milestones define the expected progression from onboarding through full portfolio accountability. The President reviews them at each interval, and they are separate from the KPI measures above.

Assume operating accountability for the assigned portfolio. Complete an operating, financial, and staffing assessment of each assigned property. Establish working relationships with site teams, the other Regional Property Managers, and functional leaders. Own the commercial and industrial/flex function. Deliver a written action plan for any underperforming asset.

Document commercial and flex operating standards and implement them. Delinquency and occupancy performing to target. Correct the staffing model at every assigned property, with gaps either filled or on an approved plan. First version of the ArtHaus takeover playbook complete. Budget process led without escalation.

Sustained achievement against all four KPIs. Lead at least one property takeover end to end, meeting stabilization targets. Bench strength identified and in development at the Property Manager level. Documented improvement in recoverable and ancillary income within the assigned portfolio.

Portfolio performing consistently and positioned to absorb additional assets without added leadership layers. Takeover playbook proven across multiple transitions. Commercial operations running as a defined ArtHaus service line. Demonstrated readiness to lead a larger property management organization as the structure develops.