Commercial Business Analyst

• →Lead discovery and current-state analysis to define business problems, needs and desired outcomes.
• →Own commercial business requirements end-to-end, ensuring clarity and traceability from discovery through to delivery.
• →Partner with Technical BAs, who own user stories and system design, to translate commercial requirements into deliverable solutions.
• →Collaborate with Business Process Analysts and Change teams to support business readiness and adoption.
• →Assess solution impacts across people, process, technology and data.
• →Support testing, validate solutions against business requirements and facilitate business sign-off.
• →Build stakeholder alignment across Commercial, CX and Delivery teams.

• Hands-on experience with B2B customer portals offering eCommerce and service capabilities.
• Comfortable navigating ambiguity and bringing structure to complexity, using raw data and system exports to analyse and quantify problems, inform recommendations and support decisions.
• Extensive experience delivering large, multi-year digital transformation programmes within complex technology landscapes.
• 5+ years’ experience as a Senior or Lead Business Analyst in complex transformation programmes.
• Strong analytical skills, with the ability to define business problems and structure clear, actionable requirements.
• Technical confidence and the ability to contribute to system and integration discussions.
• Experience with SAP ERP, Salesforce and eCommerce platforms is advantageous.
• A background in FMCG or B2B retail environments is preferred.
• Proven ability to collaborate across business, technical, process and change teams to deliver outcomes.

Advertised: 02 Nov 2026 AUS Eastern Daylight Time
Applications close: 23 Nov 2026 AUS Eastern Daylight Time

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