Field Performance Engineer

Reliable Automatic Sprinkler Company is seeking a Field Performance Engineer to lead product performance investigations and manage claim-driven product returns across both Reliable and ASC product lines. This role serves as the central owner of claim-defective customer returns, conducting forensic analysis, supporting legal and risk mitigation efforts, and ensuring confidence in product performance. The ideal candidate combines mechanical engineering expertise with strong communication skills and the ability to operate in high-stakes, customer-facing situations.