asco12d ago

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Program Administrator, Membership

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Overview

Cancer strikes more than 10 million people worldwide each year.

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Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.

ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. To learn what it’s like to work at ASCO, click here.

Total Rewards:

At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that pay remains market-based, tied to performance, and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets.

In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more!

ASCO has a new and exciting opportunity for a Program Administrator to join our Membership Department! The successful candidate will play a key role in supporting member recruitment and retention efforts, enhancing the member experience, maintaining data integrity, and servicing as a trusted resource for membership operations, processes and systems.

If you are looking for an exciting opportunity to deliver exceptional customer service, build strong relationships, improve processes in a collaborative team environment while making an impact on member services then we want to hear from you!

This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.

Responsibilities

Support membership retention program through direct member outreach and other means as necessary.

Serve as the Membership business processes and systems subject matter expert in support of the Member Services department and liaise with outside department stakeholders.

Maintain documentation (SOPs) of core membership business processes and systems functions and coordinate with system product owners to facilitate team and vendor training as needed. Evaluate staff and vendor transactions to ensure correct processes are utilized.

Coordinate end-to-end Jira ticket submission and issue resolution.

Administer automatic renewal program of enrolled members.

Facilitate Emeritus and Retired membership application and processes.

Support membership payment issues including refunds, checks, and unclaimed payments.

Support membership customer service cases to resolution in a timely fashion.

Rectify customer data discrepancies and support data clean-up in membership systems

Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program and collective team goals.

Required Education and Experience

Bachelor’s degree or equivalent years of experience

3 – 4 years membership experience and/or experience in association membership services

Association membership database and reporting experience

Technically savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems (AMS).

Proficiency working with Microsoft products and a willingness to adapt to new technology

Experience in assessing and troubleshooting customer technical issues

Preferred Education and Experience

Experience with advanced reporting and analytics

Competencies

Excellent time management skills with demonstrated ability to prioritize, and to complete a high volume of work and meet deadlines

Excellent organizational skills and attention to detail

Excellent collaboration and communication skills with the ability to effectively communicate with technical and non-technical audiences

Strong analytical skills, problem solving skills, and sound judgement with ability to think things through, anticipate solutions and next steps, and see the bigger picture

Ability to work effectively with a diverse group of people to facilitate the membership operations and reporting

Ability to foster and build relationships within all levels of the organization

Ability to act with integrity and professionalism

ADA/Physical Requirements

Extended periods seated or standing at a desk.

High use of computer and other office technology equipment.

Must lift up to 25 lbs

Travel

5-10 days/yr

Compensation

This is an exempt position. The hiring salary range for this position is $69,700-$84,500 annualized.

The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate’s relevant experience and qualifications.

Generous Benefits Package:

Hybrid Work Environment

Open Leave Policy

Paid Family Leave

13 Paid Holidays per Calendar Year

Staff Appreciation Days

401(k): 7.5% Employer Contribution

Medical/Dental/Vision

Employee Assistance Program

Fertility and Family Forming

Healthcare Concierge

Flexible Spending Account(s)

Healthcare Savings Account

Disability and Life Insurance

The Association for Clinical Oncology is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.