IntellaQuest Senior Account Manager

IntellaQuest builds mission-critical software for industrial organizations operating in highly regulated environments. Our customers, including major clients like Honda, Subaru, Shell, and Magna, rely on us to run core workflows, stay audit-ready, and drive operational excellence, so they can move faster, reduce risk, and deliver better outcomes.

IntellaQuest provides an integrated Quality Management (QMS) and Environmental, Health & Safety (EHS) System designed to promote quality, increase productivity, and improve compliance within manufacturing and industrial organizations. Our platform supports essential workflows like nonconformance, complaints, CAPA, document control, audit management, supplier quality, training, and change management so customers can eliminate data silos and stay “always audit ready” with the right information available when it matters most.

We work alongside quality, EHS and operational leaders as a long-term partner, helping teams simplify complex compliance requirements, strengthen visibility through dashboards and analytics, and standardize execution across sites and functions.

We are seeking an Account Manager to be the founding member of IntellaQuest’s Account Management function, with the potential to grow into a leadership role managing a small team as we scale the business over the next couple of years. In this role, your core focus will be to own the customer journey end-to-end driving implementation, renewals, retention, and expansion. You’ll be the trusted point person for customers and the internal orchestrator who ensures all teams including Implementation, Support, and Product are aligned to customer outcomes.

This is a high-impact role for an experienced, commercially minded account manager with the  communication skills to build executive relationships, the domain fluency to connect with industrial and quality-focused stakeholders, and the operational discipline to build a foundation for the Account Management function.

• Own the Customer Relationship End-to-End: Take full ownership of customer outcomes across implementation, renewals, and expansion, ensuring customers achieve real value and stay deeply engaged.
• Drive Expansion Through Consultative Selling: Identify and execute upsell, cross-sell, and broader deployment opportunities by connecting IntellaQuest’s capabilities to customer workflows, compliance priorities, and operational outcomes.
• Be the Executive-Trusted Point Person: Build multi-threaded relationships from the C-suite down through day-to-day users so customers know exactly who to call, trust your leadership, and feel supported at every stage.
• Improve the Customer Journey Across Teams: Partner closely with Implementation and Support to create clean handoffs, reduce friction, and prevent stalled onboarding or slow response times from becoming churn risk.
• Establish the Operational Foundation for Scale: Own the development and formalization of the frameworks and processes that will serve as the operational foundation for scaling the Account Management function
• Build a Coverage Model That Scales: Create a tiered approach that delivers proactive, white-glove partnership for top-tier and high-potential accounts while enabling a lighter-touch, tech-enabled motion for smaller customers.

• Are a Proven Account Manager: You bring 5-10+ years of experience owning renewals and expansion, and you’ve consistently grown and retained a portfolio through disciplined, customer-first account leadership.
• Bring Industrial/Manufacturing/Quality Fluency: You understand how regulated industrial organizations operate, how workflows run on the ground, and how to build credibility with quality and operations stakeholders.
• Are Commercially Minded and Competitive: You are energized by upsell, confident in negotiation, and strong at value-based selling that ties product capabilities to measurable outcomes.
• Have Executive Presence: You can hold your own with senior leaders, navigate complex stakeholder environments, and become the trusted partner customers rely on when it matters most.
• Thrive in Ambiguity and Build Structure: You don’t wait for perfect clarity, you create it. You build repeatable processes, define the operating rhythm, and raise the bar for how the work gets done.
• Are Systems and Data Oriented: You maintain disciplined CRM hygiene, forecast accurately, and use tools and customer signals to prioritize time and drive the right actions.

• Location: Remote (US or Canada). Eastern time zone preferred.
• Travel: Approximately 15–25% (plant visits, customer meetings, and key account relationship-building).
• Benefits: Competitive benefits package including medical, dental, and vision coverage; 401(k) program; generous PTO and paid holidays.
• Compensation: $100k-110k base salary, $160k-$170k OTE. 
• Employment Type: Full-time.

If you’re ready to build a strategic account management function from the ground up and you want to own customer outcomes, drive expansion, and become the trusted partner for industrial leaders, we would love to meet you.