Guest Service Agent-Shenandoah Mansions

United States·Richmondmid

Front Desk AgentHospitality & Tourism

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Quick Summary

Requirements Summary

Warmly welcome guests and provide a seamless, personalized check-in and check-out experience. Manage guest reservations, room assignments, billing, payments,

Technical Tools

Front Desk AgentHospitality & Tourism

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The front desk is where a guest's experience begins and ends. As a Guest Service Agent at Shenandoah Mansions, you will help ensure that every guest experience feels effortless, personal, and genuinely welcoming, from the moment of arrival through departure.

Our ideal candidate is a natural host who is approachable, attentive, organized, and passionate about hospitality. This individual understands that exceptional guest service goes beyond checking guests in and out. It is about anticipating needs, creating meaningful connections, and making each guest feel genuinely cared for.

You are someone who remains calm under pressure, communicates thoughtfully, and pays attention to the smallest details. You take pride in creating memorable moments, resolving concerns with care, and representing the distinctive character of Shenandoah Mansions.

Responsibilities

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● Greet guests with a friendly and approachable attitude

● Manage reservations and seating arrangements efficiently

● Assist in coordinating the flow of guests within the lounge

● Provide guests with menus and inform them of daily specials

● Ensure the reception area is tidy and presentable

● Handle guest inquiries and provide accurate information about the lounge

● Collaborate with servers and bartenders to ensure seamless service

● Address any guest concerns or issues promptly and professionally

● Uphold the lounge’s standards for service and ambiance

Requirements

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What We Offer

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✓Position: Part-Time Front Desk Agent

✓Location: Shenandoah Mansions – Richmond, VA

✓Hourly Rate: $18-$19

✓Flexible scheduling, including evenings, weekends, and holidays.

✓Paid sick leave and other paid time off in accordance with applicable Virginia law and company policy.

✓401(k) with 100% company match up to 4%, subject to plan eligibility requirements.

✓50% food & beverage discount and discounted hotel rooms at ASH properties.

✓Opportunity for professional growth within Shenandoah Mansions and ASH Hotels.

✓Additional benefits may be available based on employment classification and eligibility.

Location & Eligibility

Where is the job

Richmond, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $37,440–$39,520 a year; 3% above the $37,440 median for Front Desk Agent jobs on Jobera (592 salaries).
Who can apply: United States
Posted: Today
Employer: has 57 open jobs on Jobera.