Sales and Guest Experience Coordinator- Hotel Sorrento

United States·Seattlemid

OtherCoordinator

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Quick Summary

Key Responsibilities

$27.00 - $28.00, commensurate with experience Additional benefits include: · Free parking · Medical,

Requirements Summary

We are an equal opportunity

Technical Tools

OtherCoordinator

ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep. Rather, it is a dynamic site of imagery and emotions, interactions and sensations manifesting within the walls of a beautifully restored local legend - a living movie set. An ASH hotel is a connection to the past and a beacon for the future, layered in nuanced storytelling that invites exploration time and again.

The historic Hotel Sorrento is a cultural anchor in Seattle. From the fireside salons filled with local legends, to a spirit sighting, or the rooftop views of a growing city, the Sorrento has always been where Seattle gathers to celebrate and connect; a landmark with decades of stories, well cared-for guests, and deep roots in the neighborhood it calls home. Steps from downtown Seattle, the hotel enjoys one of the city's most enviable settings: walkable to Pike Place Market, the waterfront, the convention center, and the region's best dining, all while retaining the quiet charm of a tree-lined enclave.

The Sales & Guest Experience Coordinator primarily supports the hotel's Sales & Events team with day-to-day administrative, operational and client servicing needs while also serving as a welcoming and professional first point of contact for incoming hotel calls. This role helps keep the Sales office organized, responsive and connected while providing additional support to the Front Office through PBX and routine reservation assistance.

Sales & Events coordination is the primary function of this position. The Coordinator will also assist callers and guests with routine hotel and reservation needs when able and connect them with the Front Desk or appropriate department when additional assistance is required.

Responsibilities

~1 min read

· Prior experience in hotel sales, hospitality, events, reservations, administrative support, customer service or a related

role preferred

· Strong written and verbal communication skills

· A warm, professional and confident phone presence

· Excellent organizational skills and strong attention to detail

· Ability to manage multiple priorities and comfortably shift between scheduled work and incoming guest or client needs

· Ability to follow through on deadlines and assigned responsibilities

· Comfortable working with Microsoft Office, email, spreadsheets and other computer systems

· Experience with hotel sales systems, property management systems, reservation systems or CRM platforms is a plus

· Experience with Tripleseat or Stayntouch is a plus

· Ability to learn new systems and processes quickly

· Professional, positive and team-oriented approach

· Ability to work independently while also supporting a collaborative team

· A genuine interest in hospitality, sales and creating positive experiences for guests and clients

What We Offer

~1 min read

Hourly Rate: $27.00 - $28.00, commensurate with experience

Additional benefits include:

· Free parking

· Medical, dental and vision insurance with generous company contribution to monthly premium after 60 days of

employment

· Voluntary Long-Term, Short-Term Disability Plans, Life Insurance, Accident and Critical Illness Plans, Pet Insurance

· 401(k) retirement plan with employer match after 90 days of employment

· Annual Paid time off: 10 vacation days, 4 Personal Days, eligible for 11 Holidays

· Washington-mandated paid sick leave

· Ash Hotel discounts

· F&B perks

Requirements

~1 min read

Property-based, with responsibilities supporting the Sales & Events office, incoming hotel calls and the broader guest experience. Regular collaboration with Front Office and other hotel departments is expected. Flexibility to work days, evenings, holidays and weekends around key team milestones, events or business levels. Ability to sit, stand, walk for extended periods of time, and lift up to 25 lbs as needed.

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.