Strategic Implementation Specialist - Americas

Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist. As part of our growing Professional Services team within Ashby’s Customer Success organization, you’ll play a key role early in the customer journey—ultimately helping to elevate the entire customer experience.

As our Implementation Specialist, you will be responsible for managing and executing the end-to-end implementation of Ashby’s solution for many of our new customers. You will work directly with customers in our Strategic (predominantly Enterprise) segment, developing and executing implementation plans to ensure a positive customer experience and expedited time to value. Your goal is to support our customers, helping them get up and running swiftly with Ashby so they can achieve their desired outcomes.

• 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.

• 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs.

• 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions.

• ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy.

• 🔍 Your peers describe you as detail-oriented and technically proficient. You take pride in internal operations.

• 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success.

• 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment.

• 🧑‍🏫 You love to coach. You see every teaching moment as an opportunity and are excited to help our customers grow.

• You prefer an in-person role over remote.

• You are less interested in customer-facing roles that require both technical and interpersonal skills.

• You are accustomed to defining ideas and strategies, yet not responsible for their execution.

• You prefer working with a simple product (such as a point solution).

• You prefer exclusively to build (rather than build, iterate, optimize).

Here are a few key points (relevant to the go-to-market side) that should give you an idea of what it is like to work with us:

• We spend a lot of time building best-in-class products since we believe a highly differentiated product is a lot easier to sell.

• We want to offer deep expertise whenever we interact with prospects and customers.

• We strongly believe that small teams with very talented people (and the right work environment) deliver much better performance than teams with large headcount. We hire and compensate accordingly.

• We value a strong sense of ownership, principled thinking over experience, and thoughtful communication (we put a lot of effort into using the right communication channels) - we’ll get into these and other values during the hiring process.

At Ashby, our team and interview process want to help you show your best self. Our interview process is structured to get to know you and your career as well as empower you with insight into our key focus areas. Here is the process in its entirety:

• 30 min - Recruiter Screen with Talent Team

• 45 min - Interview with Hiring Manager

• 60 min- Mock Call with 2 Implementation Specialists

• Final Round:

  • 30 min - Customer Adoption with Head of Dedicated CS & one of our Strategic CSMs

  • 30 min - Interview with VP of Customer Success & Head of PS

  • 10 min - Closing Questions with Hiring Manager