Manager I, Field Software

As the Field Software Manager at ASM Korea, you will lead and develop a team of Field Software Engineers who support the installation, maintenance, troubleshooting, and optimization of ASM’s advanced semiconductor equipment at customer sites.

You will serve as both a people leader and technical escalation owner, ensuring effective resolution of software-related field issues while maintaining the highest standards of customer satisfaction, tool performance, and service quality.

You will work closely with local customers, global software engineering teams, QA, field service, process, and other cross-functional teams to drive issue resolution, software deployment, continuous improvement, and team capability development.

• →Team Leadership: Lead, coach, and develop engineers, managing workload, priorities, and resource allocation.
• →Escalation Management: Act as the local escalation point for complex software issues, ensuring clear communication and timely resolution.
• →Troubleshooting: Support diagnosis of software, mechanical, electrical, and control-system issues.
• →Collaboration: Partner with global engineering, QA, and support teams on development, testing, deployment, and bug resolution.
• →Customer Engagement: Work with customers to clarify requirements, prioritize issues, and support qualification and upgrade activities, while building strong working relationships with customers and cross-functional ASM teams to ensure a high level of satisfaction.
• →Problem Resolution: Drive root cause analysis, corrective actions, and preventive measures.
• →Safety & Quality: Promote a safety-first mindset and ensure high-quality documentation and reporting.

• 15+ years of experience in semiconductor equipment, field software, or technical support.
• Bachelor’s or Master’s degree in Software Engineering, Computer Science, Electrical Engineering, or related field.
• Proven leadership and customer escalation management experience.
• Strong technical background in software troubleshooting and electromechanical systems.
• Hands-on experience with C++ or C# debugging, log analysis, and IDE tools.
• Effective communication skills in Korean and English.
• Leadership mindset with ability to coach and motivate engineers.
• Willingness to travel and work in cleanroom environments.

• 2+ years of people management or technical team leadership.
• Experience collaborating with global engineering teams on bugs, features, and releases.
• Prior support experience with major semiconductor customers in Korea.
• Strong background in escalation management and customer communication.
• Familiarity with equipment automation or tool control software.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.