Manager II, Service

• →Create /sustain a work environment and culture where safety and quality is a top value
• →Create/sustain a work environment and culture where mutual trust, respect, and open communication is highly valued
• →Responsible for development of their technical team and performance is proactively managed through real time coaching and corrective actions as necessary
• →Ensure all senior technical individual contributor pipeline plans are actively managed
• →Full accountability for meeting service operational KPI’s to meet annual operational plan deliverables
• →Full accountability for workforce sizing to meet customer investment cycle and establishing workforce needs as part of annual operating plan setting.
• →Responsible for the execution of strategic business initiatives to achieve revenue, margin, market share growth, and operational excellence targets within the service and spares business areas
• →Must be able to influence other senior leaders and executives through clear, concise, and cognitive  communication with all relevant data
• →Owns customer invoicing and participates in service bookings and billings forecasting process
• →Owns overall customer satisfaction specific to service delivery

• Bachelors or Master’s Degree in a technical discipline or related field OR an equivalent combination of education and experience for which comparable knowledge, skills and ability has been achieved.
• 10+ years of experience in semiconductor industry supporting complex capital equipment and process technology
• 2+ years in a leader/ people management role
• 5+ Years Supporting Customers in the Field to include Extensive knowledge and experience with customer satisfaction, service & spares business, and or account management, preferably within the semiconductor industry.  
• A proven track record of problem solving.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.