Specialist I, Customer Service

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching for people just like you.

The Operations Specialist is responsible for supporting and improving day-to-day business operations to ensure efficiency, accuracy, and service excellence. The Operations Specialist serves as a key liaison between internal teams, strategic spares account managers, logistics and stakeholders to drive operational effectiveness and business results.

• Execute and support daily operational activities to ensure business continuity and service delivery.
• Monitor operational workflows, identify bottlenecks, and implement corrective actions.
• Coordinate activities across departments to ensure alignment with business objectives.
• Ensure compliance with company policies, procedures, and regulatory requirements.

• Collect, analyze,interpret and publish operational data and performance metrics.
• Prepare regular reports, dashboards, and KPI scorecards.
• Identify trends, risks, and opportunities based on operational performance.

• Support operational projects, system implementations, and organizational initiatives.
• Track project milestones, action items, and deliverables.
• Assist with change management activities and user adoption efforts.
• Coordinate testing, training, and process documentation for new initiatives.

2-5 years customer service within a high tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved.

Knowledge of supply chain, inventory management, or customer operations.

Project management experience.

Bachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field.

2-5 years of experience in operations, supply chain, customer service, logistics, or a related business function.

Strong analytical and problem-solving skills.

Proficiency in Microsoft Excel, Power BI, and Microsoft Office Suite.

Experience using ERP, CRM, or operational management systems.

Excellent communication and stakeholder management skills.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.