Event Staff

USHER/TICKET TAKER JOB DESCRIPTION

Ticket Takers – Entry Doors

· Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.

· Inspect your assigned area and report all defective equipment or hazardous conditions immediately to your Supervisor.

· Greet each Guest with a smile and encourage them to enjoy their visit to our facilities.

· Courteously request that each Guest hold his or her own ticket.

· Check tickets carefully upon Guest entry at the doors, to ensure valid date, time, event number

and ticket stock. Do not allow anyone without a valid ticket or credential to enter the facility.

· Scan/tear tickets and return the appropriate portion to the Guest.

· Communicate via radio to control access for employees, media, VIP’s and participants.

· While collecting tickets or checking credentials and pass lists, answer any questions that Guests have pertaining to the facility.

· Report all intoxicated or disruptive fans outside the doors to security.

· Screen for bottles and cans at all entry gates.

· Direct disabled Guests to the proper entrances.

· Report all Guest and employee injuries to your Supervisor and EMS immediately.

· When necessary- count your ticket stubs after the Supervisor closes your door.

Ushers - Seating Areas

· Listen attentively to Guests’ questions, concerns or suggestions and be prepared to answer their questions.

· Inspect your assigned areas for any safety hazards or seating irregularities prior to opening the gates, and report any problems to a Supervisor.

· Please note the locations of the nearest restrooms, drinking fountains, telephone and concession stands.

· Face the incoming Guests (not the floor) while standing at the top of your section.

· Greet and assist Guests and answer any questions that arise.

· Check tickets for valid date and seat location; direct or escort Guests to the proper location.

· Direct and escort Guests with ticket problems to Customer Service.

· Constantly scan the seating areas for any injuries that may result from a puck going into the seats, a slip and fall, fighting, etc.

· Scan your assigned area for cans, bottles, and any alcohol related problems.

· Be alert for any objects being thrown from the seating areas and from areas above your area.

· Discourage Guest movement back into the seating areas during play; allow Guests to move during a break in the action.

· Watch for seat jumpers to protect the integrity of the tickets.

· Prevent Guests and vendor from blocking walkways and aisles.

· Direct guests to the designated smoking areas.

· Direct and control the exiting of Guests in the event of an emergency evacuation.

· Report any incidents to your Supervisor, and complete an incident report, if necessary.

· Report any medical emergencies to a Medical Team Member, and assist them in completing an incident report, if necessary.

· Thank Guests for attending the event and conduct a thorough search of your assigned area for any items left behind.

· Turn in all lost and found articles to the Information desk.