Event Staff Supervisor

Event Staff Supervisors are responsible for various guest relations activities including but not limited to greet, check, and direct guest as they enter the building.

This position has not supervisory responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Degree required and Associate’s Degree or higher desirable.
• Or 1-year related experience and/or training
• Customer service background preferred

• Customer service is a focal point of position. Must be able to maintain an effective working relationship with clients, employees, exhibitors, and others encountered in the course of employment.
• Ability to effectively communicate with co-workers and manager/supervisor.
• Ability to communicate with and take direction from immediate supervisor and facility management.
• Possess excellent written, verbal, and interpersonal skills and interacts with all levels of staff, including management.
• Remain flexible and adjust to situations as they occur.
• Ability to handle/resolve high tension situations and control "unruly" guests.
• Excellent problem solving and organizational skills.
• Work independently, exercising judgment and initiative.
• Must possess professional presentation, appearance, and work ethic.
• Ability to work flexible hours based on events, including daytime, evenings, weekends, and holidays as needed.
• Bilingual – English/Spanish

Basic knowledge of computer systems

No certifications are required.

ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  ASM may require an employee to perform duties outside his/her normal description.