Operations Technician (Doc Review)

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

• Review and process incoming operational work while coordinating with appropriate internal partners
• Enter and verify transactions with a high level of accuracy and attention to detail
• Resolve complex customer and operational issues using multiple systems and resources
• Prepare, edit, and distribute specialized operational documents
• Support customers and bank partners by providing timely, accurate, and professional service
• Identify process improvement opportunities and recommend operational efficiencies
• Provide guidance and support to team members on complex transactions and escalations
• Monitor customer feedback and report trends or recurring issues to leadership

• High school diploma or equivalent
• 2+ years of office, operations, or administrative experience
• Strong problem-solving, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

• Associate’s degree
• 3+ years of office or operations experience in a financial services environment
• Experience handling complex operational processes or customer escalations

At Associated Bank, you’ll be part of a collaborative team that values growth, innovation, and customer service excellence. We offer opportunities to expand your operational expertise while making a meaningful impact across the organization and customer experience.

We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience.

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.

For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range.