Sales/Business Operations Manager

The Business Operations Manager will lead the Taiwan Sales Operations Account Management team and support day-to-day business execution across Sales, Supply Chain, Finance, Engineering, and customer-facing teams.

In the initial stage, this role will focus mainly on Sales Operations, including order management, customer operational support, forecast coordination, RMA/DOA coordination, and cross-functional follow-up. As the Taiwan organization continues to grow, the role may also support broader Business Operations initiatives, including closer alignment with Supply Chain.

This role requires a hands-on leader who can manage a team, work closely with customers and internal stakeholders, and help build scalable processes in a fast-moving semiconductor environment.

• Lead and develop a team of Sales Operations Account Managers.
• Set clear priorities, expectations, and ways of working for the team.
• Coach team members and support their development in sales operations and customer support processes.

• Oversee daily sales operations activities, including order entry, order maintenance, order tracking, shipment coordination, and customer communication.
• Support operational topics related to forecast updates, order status, delivery coordination, RMA/DOA, PCN, and related processes.
• Ensure requests and operational issues are followed through accurately and in a timely manner.
• Manage operational communication with direct customers, distributors, and authorized partners.

• Partner with Sales to support customer-facing discussions on operational topics.
• Build strong working relationships with customers, distributors, and internal teams.
• Work closely with Sales, Supply Chain, Finance, and Engineering to align on customer needs, order status, delivery priorities, and business requirements.

• Coordinate forecast updates and customer demand inputs to support business planning.
• Track changes, risks, or gaps in customer demand, order status, or delivery plans.
• Provide timely updates and operational insights to relevant stakeholders and management.

• Identify opportunities to improve sales operations processes, including order management, forecast coordination, RMA/DOA, PCN, and customer communication.
• Help establish practical KPIs, operating routines, and scalable processes as the Taiwan team grows.
• Support broader Business Operations projects as needed.

• Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related field; MBA preferred.
• 10+ years of experience in business operations, sales operations, customer operations, supply chain operations, or a related field, preferably in the semiconductor industry.
• Minimum 5 years of direct people management experience, including performance management, coaching, prioritization, and team development.
• Strong understanding of semiconductor sales operations, including order management, forecast coordination, distributors, direct customers, RMA/DOA, and customer support processes.
• Experience working with Cloud Service Providers, server, storage, networking OEMs, or related semiconductor customers is preferred.
• Strong customer-facing and stakeholder management skills.
• Experience working with both distributors and direct business models.
• Strong analytical and problem-solving skills, with good attention to detail.
• Hands-on experience with Salesforce or similar CRM tools, ERP systems, and Excel.
• Able to manage multiple priorities in a fast-paced environment.
• Collaborative, proactive, and comfortable working across functions.