IT Support Technician Associate (Winter 2027)

United States·San Franciscomid

OtherIt Support Technician

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Quick Summary

Overview

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated,

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OtherIt Support Technician

Astranis builds advanced satellites for high orbits, expanding humanity’s reach into the solar system. Today Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe – large enterprises, sovereign governments, and the US military.

With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.

Astranis has raised over $1.2 billion from some of the world’s best investors, including Andreessen Horowitz, Baillie Gifford, Blackrock, Fidelity, Franklin Templeton, and Snowpoint, and employs a team of 500 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

IT Support Technician Associate (Winter 2027)

As an Associate, you will have an amazing opportunity to work on hard problems — we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Assist with support tickets and escalate as needed
Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
Help with inventory management
Keep documentation on infrastructure, policies, and procedures up to date
Account management, troubleshooting, and password resets
Assisting with infrastructure upgrades and larger projects
Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
Collaborate with team members to address IT challenges as they arise

Requirements

~1 min read

Excellent customer service
Understanding of troubleshooting techniques
Exhibits critical thinking skills
Able to take notes and remember directions
Experience with Windows, MacOS, and/or Linux
Highly motivated with an interest in helping and teaching others
Able to perform duties autonomously without much supervision

Nice to Have

~1 min read

Experience with Network troubleshooting
Experience with Microsoft 365
Familiarity with troubleshooting/updating scripts
Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1,750 per week.

Base Salary

$1,750—$1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and products are built for everyone, regardless of gender, race, creed, or background. We believe in a diverse and inclusive workplace, and we invite all people to join our team and bring their unique perspectives to make us stronger.

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