Workshop Production Assistant

We're more than a jewellery brand, we're on a mission to revolutionise the jewellery experience, and that starts with our people.

We're a fast moving, values led team built on trust, ownership and growth. You'll have the opportunity to bring ideas to life, make an impact and grow alongside a team that celebrates each other. If you're adaptable, proactive, and energised by growth, you'll thrive here.

Everything we do is guided by our values:

Want to discover more? Explore life at A&M, meet our people and learn more about our values here.

To bring high quality production, technical mastery and an engaging spirit to a dynamic, dual-function role across bench production and workshop coordination. As our in-house wax carving talent, you will guide and inspire team members in wax carving techniques, maintain production and quality standards of our story chain programme, and ensure day-to-day operations run seamlessly.

Workshop & Administrative Coordination

• Daily Operations: Support day-to-day workshop organisation, keeping the space efficient, tidy, and inspiring to work in.

• Order Fulfilment: Process and dispatch customer orders and repairs efficiently; prepare and transport pieces to the Assay Office.

• Stock & Component Care: Assist with component organisation, stock movements, counts, and audits in collaboration with Ops and Logistics.

• Data & Tracking: Track and report weekly production and trade order data.

• End-to-End Workflow: Carry out QC on story chain orders post-Assay and assist with repairs and returns from intake to completion.

Bench Production

• Wax Carving Excellence: Sculpt, carve, and prototype designs in wax for bespoke pieces and new collection concepts.

• Creative Mentorship: Inspire and train team members in wax carving fundamentals and technical tips, building skill and confidence across the workshop.

• Bench Craftsmanship: Produce Story Chain and service programmes in 9–14ct gold to Astrid & Miyu’s signature quality standards.

• Product Innovation: Partner on the testing and development of new programmes, offering creative input on technical feasibility.

• Quality & Care: Uphold flawless workshop standards for craftsmanship, safety, tools, and material management. Perform detailed quality control and repairs in a timely manner.

• A values champion and brand ambassador our values must resonate deeply with you

• Wax Carving Expertise: Hands-on experience carving and shaping wax models for jewellery casting.

• A Passion for collaboration: Natural confidence in mentoring, demonstrating techniques, and fostering a collaborative learning environment.

• Bench Experience: Proven skill working with 9–14ct gold, soldering, finishing, and bench repair.

• Precision & Eye for Detail: Meticulous care in handling precious metals, stones, and finished pieces.

• Time Management: Ability to balance creative bench work, teaching moments, and operational timelines seamlessly.

• A Collaborative Mindset: A proactive, dependable, and encouraging attitude that supports the growth and success of the whole workshop team.

Your Journey With Us: - Want to know more about our interview process? Find out what to expect here.

Job Application & AI: Our teams are hiring people, not perfect answers. Share your own experiences, examples and personality. That's what helps us understand who you are and what you could bring to the team.