IT Support Administrator

At Astro Shapes, technology is critical to everything we do. From supporting office teams to keeping production operations running efficiently, our IT team plays a direct role in business success. We're looking for a hands-on, customer-focused IT Support Administrator who enjoys solving problems, learning new technologies, and making an impact in a fast-paced manufacturing environment.

This is an excellent opportunity for someone who wants broad exposure across IT disciplines, including endpoint management, networking, cloud technologies, mobile device management, cybersecurity fundamentals, and manufacturing technology systems. You'll work closely with employees across the organization while building skills that can lead to future growth opportunities in network administration, cloud infrastructure, cybersecurity, or systems engineering.

• Serve as the first point of contact for IT-related issues across office and manufacturing environments.
• Troubleshoot hardware, software, network, and application issues.
• Provide outstanding customer service while managing support requests and documenting resolutions.
• Support users both remotely and onsite.

• Configure, deploy, maintain, and troubleshoot:
• • Windows workstations and laptops
  • Apple devices
  • Printers and label printers
  • Mobile devices and tablets
  • Handheld scanners and warehouse technology
• Manage hardware inventory, asset tracking, and lifecycle replacements.

• Deploy and maintain devices through enterprise management platforms.
• Support device enrollment, security policies, updates, and application deployments.
• Assist with Mobile Device Management (MDM) solutions including Jamf and SOTI environments.
• Support automated device provisioning through modern deployment tools.

• Create and maintain user accounts, permissions, and security groups.
• Support Active Directory, Microsoft Entra ID, and multi-factor authentication (MFA).
• Assist with onboarding and offboarding processes.
• Help maintain IT security standards and best practices.

• Support technology used throughout our production and warehouse operations.
• Troubleshoot shop-floor PCs, scanners, label printers, and connected devices.
• Partner with operations teams to resolve issues that impact productivity.
• Help ensure systems remain available to support manufacturing operations.

• Perform basic network troubleshooting and connectivity diagnostics.
• Assist with VoIP phone setup, moves, additions, and support.
• Escalate and collaborate on more complex infrastructure issues.
• Support network equipment, wireless connectivity, and local site communications.

• Assist users with company software and business systems.
• Support application installations, updates, and troubleshooting.
• Work with internal teams and vendors to identify and resolve software issues.

• Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2+ years of IT support, help desk, or systems administration experience.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working in both office and manufacturing settings.

• Windows operating systems and Microsoft 365 environments.
• Active Directory and Microsoft Entra ID.
• Mobile Device Management (Jamf, SOTI, or similar platforms).
• PC, printer, scanner, and mobile device support.
• Basic networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• IT ticketing systems such as Jira Service Management or ServiceNow.
• VoIP phone systems and telecommunications support.

• Experience supporting manufacturing or industrial environments.
• Familiarity with ERP systems.
• Exposure to cybersecurity practices and endpoint security tools.
• Certifications such as CompTIA A+, Network+, Microsoft, Jamf, or similar credentials.

• Work with technologies that support a modern manufacturing operation.
• Gain exposure across networking, cloud technologies, endpoint management, and cybersecurity.
• Opportunities for career growth and technical development.
• Collaborative team environment where your ideas and contributions matter.
• Make a visible impact on business operations every day.