Collections & Customer Service Specialist

United States·Laramiemid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

As a Collections and Customer Service Representative, you will conduct a high volume of outbound calls to ATBS clients regarding account balances while providing exceptional customer service.

Technical Tools

Customer SupportCustomer Service Representative

Since 1998, ATBS has been the trusted business partner of individual owner-operator truck drivers and the largest fleets in America
11,000 recurring clients and growing
120 employees, 10 departments, 2 offices, 1 team
Team-oriented and casual work environment
Continuous training through ATBS University
Room for growth and professional development

You solve problems creatively and develop innovative solutions
You are curious and have an inherent willingness to learn
You enjoy collaborating with others and have excellent communication skills
You are analytical and detail-oriented
You always go the extra mile to provide exceptional customer service

About the Role

~1 min read

Reviewing client accounts for the balance due from clients, resolving client variances, taking payments, processing refund and credit memo requests
Contacting clients with declined or expiring credit cards to collect payments
Providing excellent customer service with a positive attitude and professional demeanor to internal and external clients
Utilizing ATBS software programs to input data to update ATBS records

Results-oriented with the ability to generate a high volume of outbound calls in a fast-paced environment
Strong organizational, communication, and problem-solving skills
Attention to detail and good aptitude with numbers
Strong customer service orientation and customer relation skills
Ability to multitask and meet deadlines
Proficient computer skills
High School Diploma, GED, or Higher
2-3 years of customer service in an office environment
Experience and demonstrated ability with Excel