Service Delivery Lead

About ATC 

ATC is a global logistics, white-glove, and technical services specialist for data centers. For over 45 years, we’ve helped deliver Europe’s data centers safely, securely, and right the first time. Our work includes specialist IT transport and relocations, as well as full data center commissioning and decommissioning. 

As part of the Arvato Group, we benefit from the strength, scale, and global expertise of one of the world’s leading supply chain and technology partners. What truly sets us apart, however, is our people. We invest in training, development, and continuous improvement, and we take pride in building long-term relationships with our clients and teams across Europe. 

The Role: 

The Service Delivery Lead is responsible for assisting the Key Account Manager by managing the day-to-day aspects of key client accounts. This role ensures smooth operations, provides expert support, manages project timelines, and resolves issues.  

Responsibilities 

• Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships 

• Act as a key operational point of contact, providing expert guidance and support to customers 

• Oversee day-to-day account operations to ensure seamless service and product delivery 

• Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements 

• Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction 

• Coordinate and track projects, ensuring timely delivery within scope and agreed objectives 

• Provide operational insights and expertise to help customers maximize the value of services 

• Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement. 

About You 

• Education: Bachelor’s degree in business or a related field preferred, but not essential. 

• Experience: Experience in account management, client services, or a related field is desirable but not required. 

• Strong negotiation and contract management skills 

• Excellent communication and interpersonal skills.  

• Ability to understand and align with customer business objectives.  

• Demonstrated ability to manage complex tasks and support business growth. 

• Strong problem-solving skills and the ability to manage escalations effectively