IT Service Desk

As a Service Desk Analyst I, you will work under moderate supervision as a foundational member of the IT Service Desk team supporting a 24-hour operational manufacturing environment. This role focuses on ownership of workstation setup, regional desk support, and asset management, providing hands-on support while building core IT capabilities.

Location: West Texas
Travel: Up to 10%
Hours: Mon–Fri, with on-call responsibilities

• →Provide first-level desk-side and on-site technical support across assigned locations.
• →Own workstation setup, deployment, imaging, and lifecycle management within assigned region.
• →Maintain accurate asset tracking and inventory management for IT equipment.
• →Log, update, and manage Service Desk tickets, ensuring proper documentation and escalation.
• →Troubleshoot common hardware, software, and connectivity issues using documented procedures.
• →Coordinate equipment moves, adds, and changes, including physical installation of equipment up to 50 lbs.
• →Escalate complex issues to higher-level analysts as appropriate.
• →Maintain a customer-focused approach while supporting users across office and operational environments.

• Associate’s degree in Information Technology or related field OR relevant certifications (A+, etc.) OR equivalent experience.
• Basic knowledge of desktop hardware, operating systems, and office applications.
• Ability to follow defined processes and work under moderate supervision.
• Strong organizational and communication skills.
• Ability to work in office and manufacturing environments.
• Ability to lift and move IT equipment up to 50 lbs.

• AAS in Computer Science or a related technical field.
• Experience working in a NOC, Service Desk, IT operations, manufacturing, logistics, or energy operations environment.
• Experience with monitoring tools, virtualization technologies, and advanced networking systems.
• Excellent verbal and written communication skills.
• Team-player with a positive, supportive attitude.

• Best People and Team. Great Place to Work For, Hire Vets, Top Place to Work For – Austin American Statesman
• Your Well-Being is a Priority. 100% covered Medical, Dental, and Vision
• Invest in Your Future. 401K with company match, immediate vesting
• Relax and Recharge. Paid time off and 15+ company paid holidays

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