Associate Director-Sales Retention/Collections

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

• Leads, coaches, and develops managers that supervise frontline inbound consumer representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. 
• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. 
• Responsible for hiring, attrition, ramp plans, and grievance process. 
• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.
• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

• Yes

• Bachelor’s degree (BS/BA) desired.

• 8+ years of related sales experience.
• Must be 100% bilingual in Spanish, reading, writing, and speaking. 
• Proven collection experience
• Proven leadership experience

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