Call Center Representative - LNP

United States·Richardsonmid

OtherCall Center Representative

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Quick Summary

Key Responsibilities

Provision and configure business services and network solutions. Provide advanced technical support, addressing complex and high-impact issues. Serve as a key point of contact,

Requirements Summary

Proven experience in technical support, service provisioning, or network configuration. Strong communication and coordination skills. Ability to analyze and resolve complex technical issues.

Technical Tools

OtherCall Center Representative

Our Premier Service Consultants earn $20.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Key Responsibilities:

Provision and configure business services and network solutions.
Provide advanced technical support, addressing complex and high-impact issues.
Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
Analyze, evaluate, and track technical problems to resolution.
Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
Manage multiple priorities simultaneously, demonstrating strong problem-solving and organizational skills.

Qualifications:

Proven experience in technical support, service provisioning, or network configuration.
Strong communication and coordination skills.
Ability to analyze and resolve complex technical issues.
Experience working with cross-functional teams.
Excellent multitasking and organizational abilities.

What We Offer

~2 min read

✓Medical/Dental/Vision coverage

✓401(k) plan

✓Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone

✓Tuition reimbursement program

✓Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.

✓Paid Parental Leave

✓Additional sick leave beyond what state and local law require may be available but is unprotected

✓Adoption Reimbursement

✓Disability Benefits (short term and long term)

✓Life and Accidental Death Insurance

✓Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

✓Employee Assistance Programs (EAP)

✓Extensive employee wellness programs

Regular

Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.