Customer Service Representative

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll provide solutions to prospective and existing customers that enhance their experience, improve satisfaction, and build loyalty.

· Handle customer interactions through calls, chats, emails, and other communication channels in a fast-paced environment.

· Resolve customer issues related to service, billing, payments, collections, and account maintenance.

· Explain bills, products, services, rate plans, and features clearly and confidently.

· Perform basic troubleshooting and engage additional support when needed.

· Recommend products and services that best meet customer needs.

· Build customer confidence and loyalty through timely and effective resolutions.

· Support a variety of customer inquiries, including technical support requests.

· Work a flexible 40-hour per week schedule, which may include evenings, weekends, and overtime.

· Participate in paid training and ongoing development opportunities.

Additional Lab Responsibilities

· Identify customer pain points and root causes and provide feedback to leadership.

· Participate in collaboration sessions designed to influence future customer experiences.

· Receive training on new processes and systems and serve as an early adopter in testing initiatives.

· Strong customer focus and commitment to service excellence.

· Excellent communication and interpersonal skills.

· Strong problem-solving abilities.

· Adaptability in a changing environment.

· Attention to detail.

· Ability to navigate multiple systems simultaneously.

· Previous customer service, call center, retail sales, or related experience preferred.

Our Premier Service Consultants earn $20.16 per hour.

Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.