Director-Technology - Salesforce

Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.

Lead the architecture and delivery of enterprise-scale, AI-driven Salesforce solutions within a complex telecom environment. This role drives CRM transformation, legacy modernization, and real-time data integration across BSS/OSS systems.

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  Architect and implement scalable, high-availability Salesforce solutions supporting large subscriber data volumes

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  Lead migration from legacy CRM and telecom platforms into a unified Salesforce architecture

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  Embed AI/ML, automation, and generative AI into core platform design and development

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  Design and manage large-scale data migrations (ETL, data quality, validation, and governance)

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  Build real-time and batch data pipelines for billing, usage, and customer data

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  Define API and integration strategy (REST, event-driven, middleware) across enterprise systems

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  Integrate Salesforce with BSS/OSS, billing, network, and operational platforms

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  Apply AI-driven analytics for churn prediction, outage detection, and demand forecasting

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  Enforce security, IAM, and compliance with data privacy and telecom regulatory standards

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  Drive DevOps, CI/CD, and AI-assisted development to improve delivery speed and quality

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  Serve as the key liaison between executive stakeholders, technical teams, implementation partners, and internal users to ensure successful Salesforce delivery and adoption.

• 10+ years in enterprise architecture, including Salesforce transformation leadership

• Proven experience migrating legacy systems to Salesforce at scale

• Deep expertise in Salesforce architecture, data modeling, and performance optimization

• Strong telecom domain experience (BSS/OSS, billing, network systems integration)

• Experience with API design, event-driven architecture, and middleware (e.g., MuleSoft)

• Hands-on knowledge of Generative AI, RAG, MCP, and predictive analytics applications

• Experience handling high-volume, real-time data processing environments

• Salesforce Certified Application Architect or System Architect

• Salesforce Platform Developer II

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Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
• Long Term Grants and Deferred Compensation
• Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.