Lead Member of Technical Staff - Residential Gateway Systems Engineer

AT&T is transforming Residential Gateway Operations from reactive support to engineering-driven autonomous operations. As a Lead Member of Technical Staff on the Residential Gateway Operations Engineering team, you will help shape the future of broadband service assurance for one of the world's largest telecommunications networks.

In this role, you'll design and build intelligent platforms that leverage large-scale telemetry, advanced analytics, AI, and automation to proactively identify software defects, detect customer-impacting issues, accelerate root cause analysis, and automate remediation across millions of residential gateways. You'll work at the intersection of software engineering, distributed systems, cloud-scale analytics, and AI-powered operations to improve broadband customer experience while driving operational efficiency at scale.

• →Design and develop software platforms that ingest, analyze, and act on telemetry from millions of residential broadband devices.
• →Build AI-enabled applications and operational workflows utilizing LLMs, agents, and machine intelligence to improve troubleshooting, analysis, and decision-making.
• →Create large-scale analytics and automation solutions that identify software defects, operational anomalies, and emerging customer-impacting issues before they become widespread incidents.
• →Develop automated root cause analysis capabilities that correlate network, device, software, and customer experience data across complex ecosystems.
• →Design and implement automated remediation solutions that safely resolve known issues with minimal human intervention.
• →Partner with engineering, product, software development, operations, and vendor teams to improve platform reliability, software quality, and customer experience.
• →Drive technical strategy and architecture decisions for next-generation operational intelligence and autonomous operations platforms.

• Strong software engineering and systems engineering experience building large-scale, distributed applications and platforms.
• Proficiency in Python and modern software development practices, including APIs, data pipelines, testing, CI/CD, and cloud-native development.
• Experience designing and implementing scalable automation solutions for operational or customer-facing environments.
• Experience developing applications that leverage AI technologies, including large language models (LLMs), agents, retrieval systems, or related AI frameworks.
• Strong understanding of system architecture, observability, telemetry collection, event processing, and operational monitoring.
• Ability to translate ambiguous business and operational challenges into scalable engineering solutions.
• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, Data Science, or a related STEM discipline.

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.