Manager-Sales Loyalty

At AT&T, we empower leaders to drive change in a fast evolving, connected world. Your strategic vision will help serve customers and transform lives through innovative solutions and impactful connections.

• Leads, coaches, and develops representatives to exceed all sales, collections, and retention objectives, service metrics and customer experience metrics. 

• Manages the day-to-day operations from executing leadership academy tactics, designing incentive plans, and creating an environment that promotes engagement. 

• Responsible for hiring, attrition, ramp plans, and grievance process. 

• Utilizes strong product and pricing knowledge, exercises judgment, and resolves complex problems.

• Responsible for influencing decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates.

• Leadership and Customer Experience: Lead a consumer tele sales organization, to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.

• Virtual or hybrid leadership operational experience: Strong operational and engagement experience leading virtual, hybrid or in office teams.  Understand dynamics of technology, coaching and development to overdeliver on all key metrics and employee engagement. 

• Yes

• Bachelor’s degree (BS/BA) desired.

• 8+ years of related sales experience.

• Ability to coach and develop a team to overdeliver on all key metrics with the outmost integrity

• Foster an environment of high performance by creating meaningful relationships, develop future leaders, and deliver appropriate accountability

• Develop strong union relationship and collaboration, be extremely flexible and open to constant change, responsive, and deliver on all administrative tasks

•  Looking for 100% bilingual - Spanish, reading, writing, and speaking. 

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.