Manager-Technology (Servicenow development)

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  Own the overall roadmap, and execution for ServiceNow projects , ensuring project is executed on time with quality

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  Lead the design, implementation, and support of scalable ServiceNow solutions and workflows. Oversee ServiceNow custom development, scripting, debugging, troubleshooting and high-availability deployments. Ensure robust workflow management, business rules, and ServiceNow best practices are adhered to

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  Drive DevOps and automation practices, including Git version control, CI/CD pipelines, and integration of microservices with Kubernetes

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  Optimize performance, scalability, and security of ServiceNow environments

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  Serve as the escalation point for critical incidents, troubleshooting, problem resolution and platform debugging

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  Mentor, manage, and grow a high-performing team of ServiceNow developers, administrators, and support professionals

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  Partner with business, IT, and vendor stakeholders to align ServiceNow delivery with strategic objectives

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  Effective project management thru KPIs

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  Stay up-to-date with emerging ServiceNow features and technology trends, including big data integrations

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  Foster a culture of innovation, continuous improvement, and collaboration across cross-functional teams, bringing in a culture of ownership and accountability. Build a collaborative and inclusive work environment to attract and retain top talent.

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  Communicate effectively with executive leadership, providing regular updates on project progress, risks, and opportunities.

• Bachelor’s degree in computer science, Information Technology, or a related field (Master’s degree preferred).

• 12+ years of experience in software development, with at least 3 years in a leadership role managing  ServiceNow development and support programs.

• In-depth understanding of ServiceNow modules: ITSM, ITOM, CSM, FSM, Business Rules, and IntegrationHub

• Strong development skills in Java and JavaScript

• Experience with DevOps implementation, Git, CI/CD pipelines, automation, and container orchestration (Kubernetes)

• Microservices architecture: design and deployment experience in distributed systems

• Proficiency in Unix Shell Scripting for systems integration and automation

• Familiarity with Apache Spark and its integration for analytics/data pipelines is a plus

• Demonstrated leadership managing teams, driving delivery, and guiding technical strategy

• Strong stakeholder engagement, communication, and influencing abilities

• ServiceNow Implementation Specialist or ServiceNow Technical Architect certifications (CIA, CTA.) strongly preferred

Additional certifications in DevOps, Java, Kubernetes, or related technologies are a plus

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