Sr Specialist CoE Front Desk Management/ Contract-to-Bill Operations & AI Revenue Governance / Customer Onboarding / Billing Operations / Revenue Assurance / Commercial Operations

We are seeking a highly experienced Senior Technical Vendor Specialist to lead supplier analytics, risk tiering, compliance frameworks, and AI-driven vendor expense transformation across telecom products and enterprise services.

This role will drive end-to-end vendor governance and financial control maturity by combining deep commercial expertise with advanced analytics, AI-enabled tools, and structured compliance frameworks. The objective is to improve supplier performance, reduce risk exposure, optimize costs, and strengthen linkage between vendor spend, revenue, and product profitability.

• Develop and manage supplier analytics frameworks and dashboards for spend visibility, performance tracking, and cost optimization
• Generate actionable insights on supplier performance, SLA adherence, cost drivers, and efficiency trends
• Enable predictive analytics and AI-driven decision-making for proactive vendor governance

• Design and implement risk-based supplier tiering (High / Medium / Low) based on criticality, spend, service impact, and exposure
• Conduct initial and ongoing supplier risk assessments, including financial, operational, and compliance risks
• Identify early warning signals such as vendor distress, delivery risks, and compliance gaps

• Establish and enforce standardized, auditable compliance frameworks across the vendor lifecycle
• Ensure adherence to regulatory, contractual, cybersecurity, and data privacy requirements
• Lead audit readiness, compliance monitoring, and remediation programs for non-compliant vendors

• Drive structured vendor performance management (scorecards, QBRs, audits, and governance forums)
• Define and track KPIs such as:
  • SLA adherence
  • On-time delivery
  • Defect rates and incident response
  • Cost efficiency and contractual compliance
• Drive supplier consolidation and strategic vendor selection initiatives

• Lead end-to-end procure-to-pay (P2P) transformation with AI-based controls
• Enable use cases such as:
  • AI-driven invoice validation and duplicate detection
  • Automated exception handling and anomaly detection
  • Spend classification and predictive cost analytics
• Improve invoice accuracy, reduce revenue leakage, and strengthen financial controls

• Identify and execute cost reduction and optimization opportunities through:
  • Supplier consolidation
  • Rate benchmarking
  • Commercial renegotiation
• Build business cases, savings pipelines, and benefit tracking models
• Establish strong cost-to-revenue linkage across vendor spend, deals, and product profitability

• Partner with Finance, Procurement, Revenue Assurance, Product, Technology, and Vendor teams
• Align vendor commercial models with business outcomes and revenue goals
• Translate analytics into executive-level insights and transformation initiatives

• 12+ years of experience in vendor management, supplier analytics, telecom operations, procurement, or finance transformation
• Strong expertise in:
  • Vendor commercial models and contract structures
  • Supplier lifecycle and governance frameworks
  • Risk tiering and compliance management
• Proven experience in procure-to-pay, expense governance, and financial controls
• Hands-on experience with analytics, dashboards, and data-driven decision making

• Experience with AI/ML-driven tools for vendor analytics, risk monitoring, and financial controls
• Exposure to Vendor Management Systems (VMS), SRM platforms, or ERP ecosystems
• Experience in large-scale vendor ecosystems (telecom / enterprise environment)
• Familiarity with data privacy, cybersecurity, and regulatory compliance frameworks

• Supplier Analytics & Spend Intelligence
• Vendor Risk Tiering & Compliance Frameworks
• AI & Automation in Vendor Governance
• Procure-to-Pay (P2P) Transformation
• Cost Optimization & Commercial Strategy
• Vendor Performance Management

• Measurable reduction in vendor spend and leakage through transformation initiatives
• Improved supplier risk visibility and compliance adherence
• Increased automation coverage across P2P, analytics, and governance processes
• Enhanced invoice accuracy, payment efficiency, and financial control maturity
• Stronger alignment between vendor costs, revenue outcomes, and product profitability

Gurgaon, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.