Sr Specialist Network Technology Support

• →Hands-on experience supporting VoIP, BVOIP, SIP trunking, VoIP gateways, call routing, and enterprise voice services.

• →Working knowledge of voice protocols and signaling, including SIP, H.323, MGCP, RTP, TCP/IP, UDP, ICMP, SNMP, and related network protocols.

• →Experience troubleshooting call setup, call completion, registration, audio quality, latency, packet loss, jitter, one-way audio, and service availability issues.

• →Experience with Cisco Unified Communications systems, VoIP gateways, unified messaging, routers, switches, WAN, LAN, and Edgewater platforms.

• →Intermediate knowledge of IP addressing, subnetting, routing, gateways, and internetworking concepts that support voice service delivery.

• →Ability to analyze complex technical issues, isolate root cause, and coordinate timely restoration across internal teams, vendors, customers, and carriers.

• →Experience using network monitoring tools and ticketing systems such as SMARTS, Prognosis, and IRIS.

• →Strong customer service skills with the ability to communicate clearly, professionally, and effectively under pressure.

• →Self-directed and adaptable, with the ability to learn quickly, manage multiple priorities, follow procedures, and work effectively in a team-oriented environment.

• →Working knowledge of AT&T network environments, customer networks, LAN/WAN infrastructure, and the relationship between data network performance and voice service quality.

• Experience with Cisco Unified Communications Manager, Cisco voice gateways, SBCs, SIP trunking, and enterprise VoIP support environments.

• Familiarity with TDM voice technologies, PRI, ISDN, T1, DS3, legacy voice platforms, and migration or interworking between TDM and VoIP services.

• Experience with video over IP, content networking, multi-vendor firewall platforms, VPN devices, and how security or routing changes can impact voice services.

• Familiarity with Cisco PIX, ASA, ACS, Check Point, Netscreen, and Nortel Contivity technologies.

• Working knowledge of DNS, RADIUS, and other supporting services used in enterprise network and voice environments.

• Relevant technical certifications such as CCNA, CCNP, CCVP, or other voice, collaboration, or networking certifications.

We are committed to maintaining a professional, inclusive, and respectful workplace. Employment decisions are based on business needs, job requirements, and individual qualifications.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

• Minimum of two years of college coursework, equivalent post-high-school education, or comparable professional experience.

• Previous experience in VoIP support, voice network operations, BVOIP services, unified communications, technical support, or related network operations environments.

• Experience supporting voice or network services in a 24x7 operational environment is preferred.

This position supports a 24x7 VoIP and voice network operations environment and may require flexibility to support service restoration, outage response, escalation activity, shift turnover, carrier coordination, and time-sensitive customer-impacting events.

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.