Bellperson

Principle Responsibilities & Position Purpose:

To provide assistance and services to guests in order to ensure that their arrival and departure experience is pleasurable and informative.

ESSENTIAL FUNCTIONS

1. Assist in the transport and storage of guests' luggage to guest room and conference center
2. Assist with guest packages when needed
3. To properly “log” all trips with guest luggage
4. Responsible for a clean appearance of uniforms
5. Knowledgeable about all hotel amenities
6. To have pleasant conversations with guests about hotel promotional programs
7. Ensure cleanliness of bell closets and bell carts
8. Answer phones in lower lobby when needed
9. Welcomes and assists guests’ according to PLATNIUM SERVICE Standards.
10. Providing an excellent first impression to guests
11. Maintains a presence in the Front Drive throughout the hours of the shift.
12. Greets all guests courteously, using the guest’s name whenever possible.
13. Assist with the coordination of the arrivals and departures on the front drive
14. Demonstrates PLATINUM SERVICE Standards in all interactions.
15. Remains observant and responds to each guest who passes through entrances.
16. Assists Housekeeping in maintaining the cleanliness and appearance of the Hotel Lobby and Entry way.
17. Follows Hotel’s telephone etiquette standards.
18. Reports suspicious people, behavior, and vehicles to Loss Prevention
19. Ensures adherence to Code of Ethics