Field Services Manager - Blade Services

Blade Services | Role and Responsibility Profile

Core responsibility: Field Operations and Workforce Performance

Support the Director of Blade Services in developing and executing the field operating plan, aligning workforce, equipment, and deployment with business priorities. Operate within approved budgets and delegated authority, and escalate decisions affecting headcount, spending, customer commitments, or business priorities.

Cross-functional accountability. Ensure assigned activities are completed, directly or through Field Supervisors/Coordinators and appropriate cross-functional support. Remain hands-on as needed while retaining accountability for results as the organization grows.

• →Support preparation of repair procedure plans and their submission to customer Quality Management. Coordinate field questions with internal Engineering and Quality and customer Engineering regarding repair means and methods and customer-approved solutions.
• →Attend customer Engineering Support meetings as needed or arrange suitable coverage. Provide field execution input to Engineering and Quality during review of customer repair-process training materials.
• →Ensure field readiness and complete documentation for designated repair-plan hold points and final repair reports. Review and approval remain with Engineering and Quality.

All employees are responsible for supporting Audubon Companies’ Health, Safety, and Environmental (HSE) policies and procedures. This includes:

• →Performing duties in a manner that protects personal and team health and safety
• →Participating in required HSE training, meetings, and reporting activities
• →Identifying and reporting hazards, near misses, and unsafe conditions
• →Following safe work practices and complying with applicable regulatory requirements

• Own field performance and readiness across concurrent blade-service projects, managing technician teams directly or through Field Supervisors/Coordinators.
• Set expectations for safety, quality, productivity, schedule adherence, and documentation. Monitor results and drive corrective action.
• Monitor labor utilization, overtime, travel, and equipment costs against approved plans and budgets. Partner with Project Management to address variances, implement corrective action, and escalate matters beyond delegated authority.
• Set resource priorities, crew composition, and cross-project assignments based on competency, qualifications, project requirements, and workload. Coordinate deployment and operational recovery with Project Management, resolve escalated field issues, and communicate resource changes. Escalate changes affecting contractual scope, customer commitments, budgets, or delivery dates.
• Promote shared accountability for safety and support the EHS Director in implementing company and customer safety requirements in field operations. Ensure required crew training and site readiness, and promptly escalate incidents, unsafe conditions, and corrective-action needs through established processes.
• Conduct periodic project-site visits to verify mobilization, crew readiness, execution, and compliance with established requirements.
• Coordinate with Procurement and Project Management to ensure tooling, equipment, consumables, and mobilization readiness, including long-lead needs, required purchase approvals, availability, condition, and inspections.
• Support estimating, manpower planning, execution planning, and workload forecasting.
• Provide the Director with regular updates on staffing and recruiting, qualifications, equipment readiness, productivity, cost exposure, and operational risks. Highlight required decisions and recommended actions.

• Build and maintain a qualified technician workforce aligned with forecasted workload and business growth.
• Partner with Recruiting to build the technician pipeline and fill approved blade technician and field leadership positions. Define staffing needs, support sourcing, lead technical candidate assessments, and coordinate selection and onboarding with Human Resources and the Director within approved headcount, compensation, and hiring authority.
• Ensure technical assessment and qualification of technicians and field leadership in coordination with Engineering, EHS, and Project Management. Maintain visibility of certifications, training, customer requirements, and workforce readiness.
• Manage, coach, and develop Lead Technicians, Field Supervisors/Coordinators, and field leadership. Recommend additional leadership as workforce size, geographic coverage, and workload grow.
• Identify skill and workforce gaps and recommend hiring, training, development, or resource adjustments.
• Ensure technician performance reviews and development plans are completed. Support retention through clear expectations, accountability, development opportunities, and effective field leadership.

• At least 10 years of field experience in wind turbine blade repair, including at least 5 years in a supervisory role.
• Strong working knowledge of wind industry environmental, health and safety requirements and the ability to enforce safe work practices.
• Strong knowledge of blade inspection and repair methods, including the ability to interpret repair instructions and ensure work meets technical and quality requirements.
• Demonstrated ability to lead and develop supervisors and technicians, resolve field issues, and coordinate crews, equipment, and schedules.
• Strong communication skills and the ability to work with field teams, customers, and other departments.

• Bilingual in English and Spanish.

Travel is required at least 25% of the time and may be substantially higher depending on business and project needs.

Equal Opportunity Employer/Veterans/Disabled