Senior Product Manager, Incentives

Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users. 

Augeo's Applied AI team builds THEO, the orchestration and intelligence layer behind the reward, recognition, incentive and advocacy programs our clients run. We are hiring a Senior Product Manager to own the Incentives domain: the THEO capability set that brings intelligence and automation to performance incentive programs, enabling organizations to configure programs, evaluate participant performance, identify earned outcomes, and orchestrate rewards and payouts at scale.
 

Today, THEO Reward capabilities power personalized reward search, discovery, and redemption in client marketplaces, with recommendations from an ML model trained on more than four million interactions. Within the next six to twelve months we expect to be in market with both THEO Incentives and THEO Recognition capabilities supporting new and existing clients, alongside continued expansion of personalized rewards and offers.
 

The Applied AI team is organized into four capability pods. (1) Intelligence/ML has a product manager and an AI architect/data scientist. (2) Rewards, (3) Recognition, and (4) Incentives each have a product manager and an AI architect. You would lead the Incentives pod with the Incentives AI Architect and partner most closely with Intelligence/ML on the models and signals behind incentive decisions.

• →Own the product vision, strategy, and roadmap for the Incentives domain, from problem discovery through shipped, measured outcomes. Your primary success metric is incremental engagement per reward dollar: more of the behavior a client is paying for, at a lower cost per action
• →Alongside our Intelligence and ML team, define how AI and ML models select, personalize, and sequence incentives (rewards, points, offers) to maximize engagement and program ROI for clients and partners
• →Partner with data science and engineering to specify the incentive decisioning engine: the inputs it draws from THEO's user profiles and behavioral signals, model evaluation criteria, and production quality bars
• →Translate incentive economics (budgets, redemption rates, breakage, partner cost structures) into product requirements that balance member value with program sustainability
• →Design and prioritize the incentive catalog and configuration experience so clients and partners can launch and manage programs with minimal manual overhead
• →Build the experimentation practice for incentives, using holdout tests and uplift modeling to measure what a reward actually caused rather than what merely correlated with it. Prove which incentive strategies change behavior, and kill the ones that don't
• →Evaluate where generative AI and agentic workflows can automate incentive content generation, catalog curation, or program configuration, then ship the highest-leverage ones first
• →Turn client, partner, and internal stakeholder needs into precise, prioritized requirements with clear success metrics
• →Ensure incentive products meet privacy, consent, and data governance requirements across enterprise client environments
• →Represent the Incentives pod in cross-team planning, clearly communicating tradeoffs, risks, and progress to engineering, design, and commercial leadership

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities

Augeo is an equal opportunity employer committed to diversity and inclusion in the workplace.