Product Lead - Customer Solutions

At Auger, Product Leads are expected to think like founders. They own the problem, define the solution, align the organization, and deliver products that transform how the world's most complex supply chains operate. You'll work side-by-side with customers to understand their supply chain opportunities, rapidly prototype AI-native solutions, and validate ideas in days, not months. Using modern AI prototyping tools, you’ll turn concepts into working experiences, iterate continuously based on customer feedback, and partner with Design and Engineering to scale what works. We believe the fastest path to great products isn’t writing perfect requirements—it’s putting prototypes in front of customers and learning fast.

Every customer and every cross-functional team naturally drifts toward complexity. Smart people, data scientists, engineers, and supply chain operators quickly become consumed by edge cases, custom rules, and endless "what-ifs." Your responsibility is to relentlessly simplify delivering the highest-value product as quickly as possible while adding complexity only when it creates meaningful customer value.

You own your product from the earliest customer conversations through long-term production success, including:

You remain accountable until customers are successfully using the product—not until requirements are written.

Enterprise AI products fail when business intent and technical implementation drift apart. You bridge those worlds, translating customer objectives into precise product definitions.

Customers know their business better than anyone; you know how software can transform it. Your job is not collecting requests—it's helping customers solve the right problems, challenging assumptions and guiding them toward scalable solutions rather than custom implementations.

Auger does not build software that reports what happened. We build software that understands what is happening, determines what should happen next, and executes wherever possible. You define products that combine enterprise data, external signals, AI reasoning, optimization, human expertise, and autonomous execution - and you show it all in the UI.