Tower Crane Service Manager

Ireland·Lismullyduffmid

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Key Responsibilities Manage and oversee daily service operations, including crane maintenance, repairs, inspections, breakdowns, and installations. Lead, manage,

Technical Tools

Other

Responsibilities

~2 min read

→
Manage and oversee daily service operations, including crane maintenance, repairs, inspections, breakdowns, and installations.
→
Lead, manage, and supervise a team of service engineers, technicians, and field service personnel.
→
Plan and coordinate service schedules, preventive maintenance programmes, and emergency breakdown responses.
→
Ensure cranes, hoists, lifting equipment, and associated machinery are maintained and serviced in accordance with manufacturer recommendations and relevant regulations.
→
Coordinate the inspection, testing, commissioning, and maintenance of overhead cranes, gantry cranes, jib cranes, and other lifting equipment.
→
Manage customer service requests, technical enquiries, breakdowns, and complaints, ensuring timely resolution.
→
Develop and maintain strong relationships with customers, suppliers, subcontractors, and other stakeholders.
→
Monitor service performance, operational efficiency, and customer satisfaction.
→
Prepare and manage service budgets, labour costs, spare parts requirements, and operational expenditure.
→
Review service reports, maintenance records, inspection documentation, and technical findings.
→
Ensure all service activities comply with health and safety regulations, lifting equipment standards, and company procedures.
→
Identify opportunities to improve service delivery, reduce equipment downtime, and increase operational efficiency.
→
Manage the procurement and availability of spare parts, tools, and equipment required for service operations.
→
Support the preparation of service quotations, maintenance contracts, and customer proposals.
→
Investigate technical issues and recurring equipment failures, implementing appropriate corrective actions.
→
Coordinate with engineering, manufacturing, and installation teams to resolve complex technical issues.
→
Ensure service engineers are appropriately trained, competent, and equipped to carry out their duties.
→
Oversee the preparation of service documentation, risk assessments, method statements, and job reports.
→
Monitor service KPIs and prepare regular operational performance reports for senior management.
→
Ensure customer expectations are met while maintaining high standards of workmanship and safety.

Requirements

~1 min read

Degree, HNC, HND, or equivalent qualification in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical discipline is preferred.
Proven experience working in a Service Manager, Service Operations Manager, or Senior Service Engineer position.
Previous experience within the crane manufacturing, overhead lifting equipment, material handling, or heavy engineering industry is highly desirable.
Strong technical knowledge of overhead travelling cranes (EOT cranes), gantry cranes, jib cranes, hoists, and associated lifting equipment.
Experience managing crane maintenance, servicing, inspections, repairs, breakdowns, and commissioning activities.
Good understanding of mechanical, electrical, hydraulic, and control systems used in cranes and lifting equipment.
Knowledge of crane components, including motors, gearboxes, brakes, wire ropes, hoists, wheels, drives, and control panels.
Understanding of relevant lifting equipment regulations, inspection requirements, and industry standards.
Experience managing field service engineers, technicians, and maintenance teams.
Proven ability to plan and coordinate service schedules and manage emergency breakdown situations.
Experience managing service budgets, operational costs, spare parts, and customer contracts.
Strong customer relationship management and commercial awareness.
Ability to interpret technical drawings, electrical schematics, and maintenance documentation.
Excellent leadership, communication, and decision-making skills.
Strong organisational, analytical, and problem-solving abilities.
Full UK driving licence is desirable, particularly for roles involving site visits.
Willingness to travel to customer sites and attend operational meetings when required.