auroragov5d ago

New

Deputy Chief Information Officer

executive

OtherOfficer

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

$164,000.00 - $205,000.00/year Salary to be commensurate with experience. Deadline to apply: August 12,

Technical Tools

OtherOfficer

15151 E Alameda Pkwy Aurora, Colorado 80012-1555

Responsibilities

~5 min read

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:

→
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Master’s degree preferred.

Experience:

→
Eight or more years of progressive IT leadership experience.

→
At least three years of experience managing operational teams and multiple functional areas.

→
Demonstrated success leading IT operations, service management, and organizational or cultural change.

→
Experience overseeing or supporting incident management, service request management, change management, operational reporting, and performance improvement.

→
Experience developing, implementing, or enforcing IT policies, procedures, standards, and governance practices.

→
Experience with IT financial administration, budget planning, budget execution, resource planning, or capacity forecasting.

→
Experience working with internal business partners, executive leadership, vendors, and cross-functional teams.

Licenses and Certifications:

→
ITIL Certification preferred

→
Related IT, project management, financial, security, or public-sector certifications preferred.

Knowledge:

→
Advanced knowledge of IT operations, service management, SDLC concepts, project management principles, and operational governance practices.

→
Advanced knowledge of IT policies, procedures, standards of practice, and performance management methods.

→
Intermediate knowledge of IT budget development, budget administration, resource forecasting, and financial controls.

→
Intermediate knowledge of cybersecurity principles, security-by-design practices, risk management, and operational security considerations.

→
Knowledge of incident management, Major Incident response, root-cause analysis, After Action Reviews, change management, and operational reporting.

→
Knowledge of infrastructure, platforms, analytics, enterprise applications, and customer support functions sufficient to lead managers across multiple technology domains.

Skills:

→
Strong IT operations management.

→
Strong customer service and service delivery orientation.

→
Strong development, implementation, and enforcement of IT policies, procedures, and standards.

→
Strong cross-departmental collaboration with teams both inside and outside IT.

→
Strong written and verbal communication.

→
Strong operational reporting, metrics interpretation, and performance analysis.

→
Strong budget forecasting, resource planning, and operational prioritization.

→
Strong vendor management, including contract review, service performance discussions, and negotiations.

→
Ability to use reporting from multiple sources to assess performance, identify trends, and recommend action.

→
Ability to manage competing priorities, shifting demands, and time-sensitive issues while maintaining sound judgment, professionalism, and composure.

Abilities:

→
Ability to lead managers and influence outcomes across multiple IT divisions.

→
Ability to collaborate effectively with executive leaders, department directors, elected officials, employees, vendors, and partner agencies.

→
Ability to align business objectives with technical capabilities, operational capacity, budget constraints, and City priorities.

→
Ability to translate technical, operational, and service delivery issues into clear business language.

→
Ability to establish expectations, monitor performance, identify gaps, and support corrective action.

→
Ability to balance operational reliability, security, service quality, budget discipline, and innovation.

→
Ability to lead through ambiguity, organizational change, competing priorities, and urgent operational needs.

→
Ability to support the CIO in department leadership, strategic planning, operational oversight, and Citywide representation.

Preferred Qualifications:

→
Experience with or knowledge of the ServiceNow platform.

→
Experience with financial controls, budget administration, or public-sector financial processes.

→
Experience building or improving IT teams through professional development, interdisciplinary training, coaching, and workforce planning.

→
Experience in municipal, public-sector, public safety, utility, or other complex service-oriented environments.

→
Experience improving IT service delivery, operational transparency, and customer satisfaction through metrics, process discipline, and leadership accountability.

WORKING CONDITIONS

Essential Personnel:

→
When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:

→
This position generally performs light work, including moving no more than 20 pounds at a time and occasionally lifting up to 10 pounds overhead.

What physical activity will be performed day to day?

→
Occasional carrying, walking, and standing.

→
Frequent sitting to conduct work on a computer.

→
Frequent hand and eye coordination for operation of computer keyboards and related equipment.

→
Frequent vision to analyze data and read reports, documents, and other written information.

→
Frequent speech communication and hearing to communicate with employees, vendors, residents, and City partners.

→
Infrequent driving between City facilities and meetings in the Denver metro area.

Work Environment:

→
Frequent work in a clean, comfortable environment.

→
Infrequent work outside the office environment with various IT teams. This may include work from other City facilities and/or work outdoors to support City activities or events.

→
Infrequent work in or around emergency response vehicles or heavy machinery used by the City.

→
Occasional staff escalation support outside normal business hours.

→
Hybrid work flexibility with rotation between remote and on-site work.

Equipment Used:

→
Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.