Austin Aviation - Business Process Specialist

About This Position

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 

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  Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

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  Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

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  Develops and maintains databases to support data analysis and research findings for business projects.

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  Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

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  Writes reports that summarize findings, data collection techniques, implementation options, etc.

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  Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.

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  Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.

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  Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

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  Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

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  None.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.

• Knowledge of performance measures, quality improvement programs and project management methods.

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.

• Skill in using computers and related software applications.

• Skill in data analysis and problem solving.

• Ability to quickly recognize and analyze irregular data and situations.

• Ability to work independently and with teams.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

• Experience may be substituted for education up to a maximum of four (4) years.

• Demonstrated experience applying modern innovation methods and processes, such as co-creation, 5S, design thinking, and/or design research within a highly regulated environment to yield a new tangible outcome that did not exist before.

• Demonstrated experience identifying, developing, and evaluating innovation concepts in a disciplined manner to manage a strategic pipeline of innovation opportunities for a department or organization.

• Demonstrated experience leading a business intelligence and/or data analytics team or initiative.

• Demonstrated experience with facilitation design and delivering effective high-impact strategic planning and innovation workshops with large multi-disciplinary groups.

• Demonstrated experience using proofs of concept, rapid prototypes, and minimum viable products (MVPs).

•  None.

The Business Process Specialist – Strategy & Innovation will join the dynamic Strategic Planning Division in the Austin Aviation Department at the Austin-Bergstrom International Airport (AUS).

The Strategic Planning team develops, manages, and delivers strategic planning, business transformation, and innovation management programs, projects, and initiatives.

This involves collaboration with the Executive Team, employees, business partners, and our community to define, communicate, and advance shared priorities. This position will play in key role in creating and delivering a new inclusive innovation function at AUS that supports employees, business units, and ecosystem partners in solving problems, increasing effectiveness and resilience, delivering exceptional customer experiences, transforming the travel experience, and exploring new possibilities to make AUS better.

A skills assessment will be required for this position.

This position requires traveling to multiple sites as part of the regular job duties. A driving record verification will be conducted. If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Go to the Driver Safety Program for more information at https://austin.widen.net/s/xt6dclw2hx/coa-driver-safety-standards

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Must have the ability to read, write, and fluently speak in English.

Overtime may be required with or without notice.

8:00 AM-5:00 PM, Monday-Friday.

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.