Aviation, Temporary FT Customer Service Rep (Hire in process/Please do not apply) By Invitation Only

About This Position

 Under general supervision, this position is responsible for handling customer questions, complaints, and billing inquiries.
 

• →Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• →Knowledge of billing procedures.
• →Knowledge of good customer relations practices.
• →Skill in oral and written communication.
• →Skill in handling multiple tasks and prioritizing.
• →Skill in using computers and related software.
• →Skill in planning and organizing.
• →Skill in handling conflict and uncertain situations.
• →Ability to work with frequent interruptions and changes in priorities.
• →Ability to establish and maintain effective communication and working relationships with city employees and the public.
   

Graduation from an accredited high school or equivalent, plus two (2) years of experience in billing, credit counseling, or customer service.
 

                None.

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Must have the ability to read, write, and fluently speak in English.

Wednesday – Saturday : 3am - 2pm

Shift work includes shift differential incentive for evening and night shifts and weekends

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.