Mgr, AE Customer Account - Austin Energy

About This Position

- Demonstrated experience developing and presenting technical information to non-technical audiences.

- Experience overseeing cross-functional project(s), meeting needs of multiple stakeholders and business units

- Experience managing Field Operations Teams with a meter to cash function in a utility environment (electric, gas, water).

- Knowledge of and experience applying continuous improvement methodologies, Quality Assurance, and data analytics to identify trends.

- Experience leading Safety Culture, Electrical Safety Standards and Field Protocols.

- Experience and understanding of residential electric meters, commercial meters, voltages, meter forms, AMI/AMR technology, meter tampering, and safe handling.

- Experience managing field employees working with live electricity.

- O&M Budgetary oversight experience.

- Ability to travel to more than one work location

The Revenue Measurement and Control (RMC) unit ensures accurate and timely meter reading, field services for start and stop of services, proactive meter maintenance, and revenue protection for the electric and water meters across Austin.

The RMC Customer Account Manager for Field Services will be accountable for operational performance, safety culture, resource forecasting and workforce management, process improvement, and field service automation. This position reports to the Director of Revenue Measurement and Control (RMC) within Customer Account Management.

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. 
• Starting salary will be based on overall relevant experience from your application.
• Responses to the Supplemental Questions inquiring about experience should be reflected on application. 
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified. 

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.

Candidates selected for interview(s) may be required to complete an assessment(s).

Written and/or field assessments, may be administered before, during and/or after the hiring process.

Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Military/Veterans must provide a copy of their DD214 verifying honorable discharge.

Shift may change according to departmental needs.

Work hours may include after hours, holidays, and weekends.

Additional hours may be required to work outside of regular schedule.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.