Transportation Mobility Service Officer I

About This Position

Under general supervision, this position patrols assigned areas of the City to expedite flow of vehicular traffic by reporting, correcting, and addressing mobility issues; and enforces State and City laws and ordinances.

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

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  Patrols assigned area to direct and expedite the flow of vehicular traffic by reporting, correcting, and addressing mobility issues.

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  Enforces parking regulations and issues citations for violations of State and City laws and ordinances; testifies in court for contested hearings.

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  Marks vehicles to detect abuse of timed areas; immobilizes or impounds vehicles or property in violation of State and City laws and ordinances.

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  Monitors and reports major thoroughfares and intersections to identify and report inefficient roadway operations or faulty traffic signal timing and sequencing issues. Collaborates with and assists traffic engineers by reporting mobility issues.

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  Reports roadway hazards that impede the normal traffic flow.

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  Responds to minor traffic collisions to direct and expedite the flow of traffic.

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  Monitors and attends installed temporary traffic barricades during special events or non-standard occurrences.

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  Answers questions concerning parking payment options and zones and provides wayfinding assistance to the public.

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  Completes reports, maintains logs, and responds to other correspondence from City employees and the public.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

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  Knowledge of State and City laws and ordinances, municipal codes, and regulations.

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  Knowledge of City and departmental policies and procedures.

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  Knowledge of City streets and places of interest.

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  Skill in handling multiple tasks and prioritizing.

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  Skill in handling conflict, difficult, and uncertain situations.

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  Skill in responding calmly to emergency situations.

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  Skill in effective oral and written communication.

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  Skill in using computers and related software.

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  Skill in the use of hand tools and measuring devices.

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  Ability to write complete, accurate, and timely reports.

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  Ability to testify in court regarding facts in contested citation.

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  Ability to safely direct traffic.

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  Ability to read, interpret, and apply State and City laws and ordinances, as well as City and department policies and procedures.

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  Ability to exercise discretion in issuance of citations and impoundment of vehicles.

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  Ability to use communication devices to include but not limited to a two-way radio or SMS and hand-held citation devices.

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  Ability to provide minor mechanical assistance to disabled vehicles.

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  Ability to work outside in all kinds of inclement weather conditions.

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  Ability to obtain CPR and First Aid certification.

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  Ability to quickly recognize and analyze irregular events.

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  Ability to establish and maintain effective communication and working relationships with City employees and the public.

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  Ability to be certified to carry OC/pepper spray.

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  Ability to safely operate a motor vehicle, moped/motorcycle, and bicycle.

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  Ability to handle physical requirements of the job.

Graduation from an accredited high school or equivalent, plus one (1) year of experience in customer service, public/municipal code enforcement, or in a related field.

Requires physical work with frequent standing and walking; lifting/carrying objects weighing up to sixty (60) pounds; reaching, bending, and stopping to mark vehicles and install vehicle immobilization devices. Requires field of vision to move quickly and safely direct traffic.

• Experience handling sensitive interactions with the public.

• Experience in code and parking enforcement of local transportation ordinances and state laws governing parking of vehicles or related.

• Experience investigating and resolving parking violation disputes.

• Experience working with local police and county law enforcement units.

This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin's Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

• Valid Texas Class C Driver License.

• Must obtain CPR certification within six (6) months of hire.

Sunday 10:00am – 8:30pm

Monday 1:30pm – 12:00am

Tuesday 1:30pm – 12:00am

Saturday 10:00am – 8:30pm

Hours may vary depending on departmental needs and initiatives.

Watch Inside TPW to learn more about Austin Transportation and Public Works and its role in the region's mobility landscape.

Working for the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities, and more. Click here for more information on City of Austin Benefits!

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties, responsibilities, and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., "see resume" or "see LinkedIn Profile"). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Video Conferencing Software Technology: Austin Transportation and Public Works uses the communication platform, Microsoft Teams, to conduct virtual interviews.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.