Customer Success Advisor, Manufacturing Industry ( German Speaker)

Proactively engage with customers through digital-first, scalable engagement models (1:many) 

Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact 

Guide customers through onboarding and adoption strategies across D&M workflows 

Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts 

Prioritize activities and adapt engagement based on account health, risk, and business impact 

Execute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomes 

Drive measurable uplift in product assignment and usage across your portfolio 

Establish and execute customer success plans using usage data, health metrics, and business insights 

Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across D&M workflows 

Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes 

Ensure a consistent and high-quality customer experience while operating at scale 

Professional working proficiency in English and German 

2+ years of experience in Customer Success, Account Management, or Consulting roles 

Experience managing a portfolio with different customer segments (scaled and higher-value accounts) 

Background in Engineering and Manufacturing, or related technical fields 

Ability to understand and analyze customer processes across D&M industries, and translate them into meaningful conversations and adoption strategies 

Strong understanding of customer lifecycle management, adoption, and retention strategies 

Excellent stakeholder management and client relationship management skills 

Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation 

Proven ability in prioritization, risk management, and managing complexity at scale 

Proficiency in time management, problem solving, and data-driven decision making 

Ability to drive cross-functional collaboration in a matrix organization 

AI savviness is a plus 

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Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

This role may require in-person onboarding and/or in-person ID verification.

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