Media & Entertainment Technical Enablement Specialist

Customer Success is looking for a Media & Entertainment Technical Enablement Specialist to join the Customer Reliability & Advocacy Team. This role will be responsible for designing and delivering enablement & awareness programs & content. The objective of the role is to resolve or prevent customer questions or concerns that arise from product or feature launches. 

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  Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTS

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  Collaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch

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  Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc

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  Create, update, deliver enablement training content for our Internal Support organization 

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  Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools 

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  Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars 

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  Participation or facilitation of support enablement projects as needed

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  Contribute to a culture and framework of innovation and excellence 

• Required: Expert Proficiency in Flow production tracking (formerly shotgrid) Maya or 3ds Max — Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder

• 3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity 

• Experience developing process guides and/or training modules for consumption by a broad audience 

• Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting 

• Analytical, detail-driven, and a master multitasker 

• Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content 

• Ability to analyze data and determine actionable insights 

• Excellent verbal, written, and presentation skills 

• Proficient with Microsoft suite of products including Office and Teams 

• Experience with International teams

Le service « Customer Success » recherche un(e) spécialiste en accompagnement technique pour le secteur des médias et du divertissement afin de rejoindre l’équipe « Customer Reliability & Advocacy ». Le titulaire de ce poste sera chargé(e) de concevoir et de mettre en œuvre des programmes et des contenus d’accompagnement et de sensibilisation. L’objectif de ce poste est de résoudre ou de prévenir les questions ou préoccupations des clients liées au lancement de produits ou de fonctionnalités.

• Travailler avec les collègues de l’organisation « Customer Reliability » pour contribuer à la création d’outils, de ressources et de formations visant à innover en matière de formation et d’accompagnement pour CTS

• Collaborer avec l’équipe principale CTS ORT, les collègues de « Customer Reliability » et les équipes produit afin d’évaluer l’impact sur les clients du lancement d’un produit ou d’une fonctionnalité

• Participer à la création de supports d’accompagnement et de sensibilisation, tels que des articles, des « Message Maps », des présentations PowerPoint, des vidéos de formation, etc.

• Créer, mettre à jour et dispenser du contenu de formation d’accompagnement destiné à notre organisation de support interne

• Concevoir et dispenser une formation continue afin de permettre aux équipes de support de rester à jour sur les flux de travail des clients et l’utilisation des outils d’IA

• Travailler avec la direction du support pour préparer et dispenser la formation et l’intégration des nouvelles recrues, les formations de suivi et les webinaires

• Participer ou animer des projets d’accompagnement du support selon les besoins

• Contribuer à une culture et à un cadre d’innovation et d’excellence

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

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