Technical Support Specialist Fusion 360 (German speaking)

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  Respond to support requests via multiple channels (chat, phone, web, online forums, and other channels) and adhere to documented processes

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  Document support interactions in a company-wide case management system

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  Escalate and consult unresolved issues to senior staff as required

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  Research, verify and document product defects

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  Actively handle the personal backlog of support requests

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  Manage customer and partner expectations by providing timely updates on the progress

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  Assist in the fundamental development and maintenance of internal knowledge base quality, via the Knowledge Centered Support (KCS) methodology

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  Influence and contribute to product management and development to contribute to successful improvements

• Bachelor's degree or Diploma in a related field and/or at least 3 years of product experience in a relevant industry

• Competent knowledge of Design (CAD), Simulation, Manufacturing (CAM), or related Autodesk products (Autodesk FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Fusion 360, Eagle, or similar software)

• Very good verbal and written English and German communication skills

• Ability to understand and convey complex technical details coherently to a live or virtual audience

• Strong troubleshooting and analytical skills

• Demonstrate the ability to build and maintain strong relationships with partners and customers

• Team player who enjoys supporting and interacting with other members of a shared responsibility team

NOTE: This is NOT an open position. Please submit your CV here for future roles opening soon.

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