Technical Support Engineer- Canada

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

• →Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
• →Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
• →Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
• →Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
• →Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
• →Provide expert guidance on product configuration to optimize performance for each customer's unique environment

• →At least 3  years in technical support engineer or similar technical role
• →Strong customer-facing skills 
• →Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
• →Familiar with GCP, Jira, Intercom, and Notion- an advantage
• →Solid technical aptitude and a passion for learning new technologies, products, and methodologies
• →Experience with log analysis and error debugging.
• →Ability to multi-task and prioritize effectively while handling urgent issues.
• →Experience with web technologies and scripting languages - nice to have
• →Fantastic spoken and written English
• →Must be legally eligible to work in Canada