Platform Engineer V

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

As a Platform Engineer V, you will be the principal technical contributor for a team that is responsible for delivering observability services and leading observability practices for the systems that are the infrastructure backbone of U.S. healthcare services. This is not a “keep the lights on” role. You will:

• Own and evolve our observability practices at enterprise-scale.
• Lead the tooling and support for observability and logging services (New Relic, Splunk, Cribl, OpenTelemetry) with reliability as your north star.
• Oversee the delivery of automated deployment solutions for observability tools and governance that ensures observability coverage for mission-critical internal platforms in our AWS private cloud.
• Guide and mentor engineers while setting the bar for operational excellence.

If you thrive where scale, reliability, and technical leadership intersect, this is your chance to make healthcare infrastructure more resilient, faster, and smarter.

• Bachelor's degree in computer science or related field, or equivalent work experience.
• 10+ years of relevant technical and business experience in IT systems architecture, delivery, operations, and support (preferably in healthcare or high-transaction environments).
• 5+ years of experience leading technical engineering efforts involving implementation and management of IT systems.
• Hands-on expertise with:
  • Leading observability practices and architecture across enterprise and at scale.
  • Managing observability platforms and monitoring tools: Splunk, Cribl, Prometheus/Grafana, OpenTelemetry, New Relic.
  • Terraform, Helm, and AWS services (VPC, IAM, EC2, EKS, Istio).
• Experience bridging infrastructure and development teams, ensuring alignment of roadmaps and goals.
• Strong leadership skills with the ability to motivate and guide technical teams.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

• SaaS experience supporting large-scale, mission-critical systems.
• Familiarity with IaC application deployment pipelines for packaged software (commercial and open source) and re-platforming to cloud-native environments.
• Knowledge of service mesh concepts (Istio, Linkerd, etc.)
• Background in metrics-driven reliability engineering (SLOs, SLIs, error budgets)
• Experience with scripting/programming (JavaScript for Cribl, Python, etc.)

• You thrive in high-transaction, high-uptime environments and know how to balance operational rigor with engineering speed.
• You have experience leading observability implementations (start to finish).
• You’re as comfortable debugging a Splunk pipeline or modifying terraform as you are mentoring engineers on best practices.
• You are self-motivated, operate with a sense of ownership to services, and are passionate about enabling teams to operate with efficiency.

• →Provide technical leadership for the infrastructure engineering and operations team focused on observability services.
• →Owning and advancing the observability practices implemented across all enterprise technology groups.
• →Managing observability and logging platforms including:
  • →Splunk (EKS + related components, forwarders, deployment server).
  • →Cribl operational pipelines (EKS-based).
  • →New Relic SaaS integrations and Prometheus data ingestion.
  • →OpenTelemetry & KubeLogging/Banzai Operator for distributed tracing and logging pipelines.
  • →Prometheus/Grafana migrations from on-prem OCP to AWS for metrics scraping and synthetic monitoring.
• →Overseeing observability deployment solutions for platforms hosted in AWS.
• →Driving infrastructure-as-code practices (Terraform, Helm, Ansible) for repeatable deployments and environment consistency.
• →Collaborating with engineering, middleware, and product teams to define clear ownership, reduce friction, and ensure platform services enable—not block—delivery.
• →Ensuring upgrades, patching, and platform updates are proactively planned and executed without business disruption.
• →Setting reliability targets and defining operational metrics (availability, latency, error budgets) in line with SRE methodologies.

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

• Recruiter video interview
• Manager video interview
• Panel video interview
• Senior Leadership video interview

#LI-BD1

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers