AI, Digitisation & Service Improvement Co-ordinator

As an AI, Digitisation & Service Improvement Co-ordinator, you will help identify, test, and implement practical digital and AI-enabled improvements across our services. You will work closely with operational teams, subject-matter experts, and technical partners to coordinate improvement initiatives, maintain clear project plans and records, support end users, gather and analyze data, and help demonstrate the benefits of implemented solutions. This role offers an excellent opportunity to develop your skills in responsible AI adoption, digitisation, project coordination, and continuous improvement. (Please note that this is not a software development role)

• →Support teams to identify suitable use cases for digital tools, automation and AI, with clear problem statements and expected benefits.
• →Co-ordinate small pilots and proofs of concept, including requirements, actions, testing, feedback and implementation readiness.
• →Provide first-line guidance to users, develop simple instructions and learning materials, and help colleagues build confidence in approved AI and digital tools.
• →Maintain project records, use-case registers, process maps, risks, decisions and benefit-tracking information.
• →Work within organisational requirements for data privacy, information security, quality, safety and responsible human oversight of AI outputs.

• Engage service users and operational teams to understand current ways of working, pain points and improvement opportunities.
• Document and map processes, collect baseline information and support root-cause analysis and prioritisation.
• Co-ordinate improvement actions, meetings, owners and deadlines, escalating risks or barriers when required.
• Track practical measures such as time saved, cycle time, quality, user experience, adoption and reduction in manual administration.
• Prepare concise updates, dashboards and presentations, and share lessons learned and reusable good practice.

• Strong digital literacy, including confidence with Microsoft 365 or similar workplace tools, and an interest in learning approved AI platforms.
• Good organisation and project co-ordination skills, with the ability to manage multiple actions and deadlines.
• Ability to gather, organise and interpret information, identify patterns and present findings clearly.
• Clear written and verbal communication, with the confidence to support colleagues with different levels of technical experience.
• A practical, collaborative and improvement-focused approach, with attention to detail and willingness to learn

• Experience in co-ordination, administration, operations, customer service, data, digital support or improvement activity is desirable; equivalent transferable experience will be considered.
• Previous experience and/or interest in developing skills in AI, automation, process mapping, Lean, Agile or formal project
• Training, mentoring and supervised opportunities to develop AI, digitisation and service improvement capability will form part of the role.

No advanced programming or AI engineering experience is required. 

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

We will use the personal information that you have submitted to us in order to consider your application for the relevant role.
 

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.